Create a return policy

Woman applies a Canada Post return label to a packageWoman applies a Canada Post return label to a packageWoman applies a Canada Post return label to a package

Grow your business with easy returns

Canadian online shoppers are changing their expectations and behaviour. Approximately 18% of shoppers abandon their shopping cart due to concerns about the returns policy1. An easy to use return policy gives customers peace of mind and encourages sales. Keep your customers coming back with a simple returns experience that’s clear, flexible and convenient.

Here’s how returns work for you and your customers

  2. Provide your customer with a Canada Post return ID number and instructions on the packing slip, by email or on your retail website.
  3. Direct your customers to print a return label at home or go to a participating post office with their emailed QR code to have their label printed.
  4. Track your returns with email notifications and sign in to view your 5-day returns forecast.
Create a return policy