You’re typically provided written renewal reminders. If your Postal Box service isn’t renewed on or before the expiry of the rental period, we may end the service on the day after the rental period ends. You may also end your Convenience Postal Box rental at any time and a refund may apply (see below). 

For information on how to terminate and our refund policy, please ask your post office representative.

Please note:

• You won't receive a refund if we terminate a Postal Box because it was used inappropriately. Inappropriate use includes, but is not limited to, using the Postal Box:
  • For an unlawful purpose
  • In a manner contrary to the Canada Post Corporation Act and Regulations

• The addressee must have a valid Mail Forwarding request in effect with us whenever a Postal Box service is terminated or cancelled. This is to ensure we redirect the mail to another address. See Mail Forwarding for more information. If no Mail Forwarding agreement is in place, we’ll return mail addressed to an expired or closed Postal Box to the sender.

You’re free to cancel your Postal Box rental at any time. Depending on when you cancel, you may be eligible for a refund of your rental payment. Consult the following tables to see if you’re eligible for a refund.