Find the meanings of terms used in the Intelligence 360™ online shipping tool (listed alphabetically).
For a full overview of Intelligence 360, read Introduction to Intelligence 360.
| Intelligence 360 terms | Term | Definition |
|---|---|---|
| Address verification | An invalid postal format or postal code error means that the item needs a valid address before it can be delivered. |
|
| Customer number | A seven-digit number assigned to your shipping system when an organization signs an agreement with Canada Post. | |
| Customer references | Reference field 1 and 2 your shipping system. If these fields are not used by you, they are blank in Intelligence 360. | |
| Customs – Appeal of duties | Customer disputing the duty charges assessed by Canada Border Services Agency (CBSA). | |
| Delayed – Beyond Canada Post’s control | This delivery delay (also known as force majeure) is caused by a situation beyond Canada Post’s reasonable control. This includes severe weather, acts of God, demonstrations, labour disruption, major power outage and so on. | |
| Delayed – Processing error | Item is re-routed due to a processing error. Possible delay to delivery of item. | |
| Delivered | Item(s) was successfully delivered. | |
| Destination | The location to which the item was delivered. | |
| Exceptions | Exceptions are outbound or inbound items that have unforeseen delivery interruptions. | |
| Expected delivery date | Date the item is scheduled to arrive at its final destination. | |
| Filters | Select a filter to see the items you want to view. Intelligence 360 allows you to filter by timeframe, customer number, shipping service and exception(s). | |
| Final delivery notice | The recipient must collect the item at a designated Post Office within a specific time period. If not collected, the item is returned to sender. | |
| Inbound | Item(s) being returned to your business. Inbound items include both Return to sender (RTS) and authorized or anticipated returns. | |
| In transit | Item is travelling to its destination. | |
| Item | A single parcel sent using Canada Post’s shipping services. | |
| Label correction | Canada Post is trying to correct an unreadable barcode on the shipping label. Until corrected, the item is undeliverable. Possible delay to delivery of item. | |
| Last scan details | Date, time and location of the scan status. | |
| Last scan status | Shows the most recent scan of an item. | |
| Manifest date | Date the electronic manifest was submitted by the sender. | |
| My reports | Create reports of both summarized and item level information about your items. Generate reports on the spot or automate them by scheduling them at regular time intervals. | |
| Nickname | When adding items to your watchlist, assign a name to the tracking number. Nicknames can only be viewed in Intelligence 360. | |
| Notifications | Send email notifications to yourself and up to 10 other individuals on each item-tracking event as they occur. | |
| On hold | Item on hold. Reasons could include: at the recipient’s request, the business being closed for the day, item held at customs or verifying recipient’s address. | |
| On-time deliveries | Measurement of on-time delivery performance based on the delivery standard and when the actual delivery or the delivery attempt was made. | |
| Origin | The full address where the item was shipped from. | |
| Outbound | Items shipped from your business. | |
| Performance summary: by customer number | View on time performance by customer number. | |
| Performance summary: by delivery standard | View on time performance by delivery standard. | |
| Performance summary: by destination | View on time performance by destination province. | |
| Ready to ship | Electronic information has been submitted by the sender, but items are not yet received or picked up by Canada Post. | |
| Redirected | Item being redirected to the recipient’s new address. | |
| Refresh | Select the refresh symbol to update information contained in Intelligence 360. | |
| Return to sender (RTS) | Item being returned to sender when one or more of the following conditions exist: item refused or endorsed as moved or unknown, unclaimed by the receiver, delivery address is incomplete, delivery address does not exist or no forwarding address. | |
| Return type | Return to sender (RTS), an authorized or anticipated return. | |
| Service ticket report | View the service tickets associated with your customer numbers. | |
| Shipped | The item(s) have been picked up by Canada Post or deposited at a Canada Post facility. | |
| Shipping profile: by customer number | View volume of items billed, net cost and average weight by customer number. | |
| Shipping profile: by destination | View volume of items billed, net cost and average weight by origin and destination location. | |
| Shipping profile: by weight category | View volume of items billed, net cost and fuel surcharge by weight category. | |
| Shipping services | Parcel shipping services used to send your items to Canadian, U.S. and international destinations. | |
| Tracking references | Tracking number or manifest number. | |
| Tracking summary report | View detailed shipment data, tracking milestones and the latest status of your items. | |
| Undeliverable | Item cannot be delivered as addressed. It cannot be returned to the shipper. It is sent to the Undeliverable Mail Office. | |
| Unknown date | Unable to provide an expected delivery date. | |
| Watch list | Monitor up to 20 shipped items. |