Canada Post personal account FAQ

The home page offers convenience and control of key Canada Post features and services such as:

• Mail Forwarding, Hold Mail, Ship Online and quick access to tools
• Quick access to your profile and subscribed services
• An activity feed with tracking updates and status updates to your Mail Forwarding or Hold Mail services (if applicable)

Navigate to the "Manage my settings" section or navigate to your username and select “My Profile” from the drop-down menu.

The activity feed displays the following:

• Most recently tracked packages that are tracked manually by you or through the automatic tracking service
• Mail Forwarding and/or Hold Mail service status updates (if applicable)
• Recommended options relating to services you are subscribed to (if applicable)
• Recommended services that you are not already signed up for

Only tracked packages can be deleted from your activity feed by clicking the three dots on the right and selecting “remove from feed”. Should you wish to track them again, you can manually enter the tracking number in the Track tool.

The home page of your personal account displays packages in your track list that are currently on the way as well as tracked packages that were delivered within the past 3 calendar days.

Yes, you can access your full list of tracked packages by clicking on “Track History” from the navigation at the top of your screen. On a mobile device, click on “Track” in the bottom navigation to see your full list.

Click on the three dots in the right hand-side of your tracked package and select either “Rename package” or “Remove from feed”.

Currently, there isn't an option available to delete the promotional cards. If you sign up for a promoted service, the card will no longer be shown.

Navigate to top of the page, click on your username and select “My Shop orders” from the drop-down menu.

If you purchased the service online, you can find your order in 3 spots:

• At the top of the page under "Mail services"
• On the right-hand side of the page under "Manage your mail"
• In your activity feed underneath your tracked items, if applicable

If you purchased the service at the post office, navigate to the right-hand side of the page under "Manage your mail" and click "Add to your Canada Post account".

You can find the option to manage your automatic tracking service in 2 spots:

• At the top of the page, click on your username and select "My Profile" from the drop-down menu. You can select "Auto-tracking package notifications", "Delivery safe drop location" or "Names for auto-tracking".
• On the right-hand side of the page under "Automatic tracking" or "Manage profile".

You can manage your FlexDelivery locations by finding "FlexDelivery" on the right-hand side of the page and selecting "Manage pick-up locations".

To get started with tracking a package, enter a tracking number and stay informed every step of the way. You can also sign up for our free automatic tracking service and we’ll automatically add packages to your signed-in track list, so you can track all your Canada Post deliveries in one convenient location.