Do I need ID to pick up mail at the post office?

If you don’t have photo ID, you must provide 2 proof of residency documents and 1 of the following:

• Birth certificate
• Baptismal certificate
• Health card without a photo (where permitted)
• Any other accepted ID listed in the postal guide

• If you live at the same address:

  Bring an acceptable government-issued photo ID that shows you have the same address as the address on the item.

• If you live at a different address

  Bring 1 piece of acceptable government-issued photo ID and 1 of the following:

  • Delivery notice card signed by the addressee and with your name listed as the authorized individual.
  • Letter of authorization or legal document (such as a power of attorney) demonstrating your authority to act on the addressee’s behalf.

• To ensure mail and other products and services are properly provided.
• To help protect you from identity theft and other improper uses of products and services.
• To permit follow-up if further investigation is required.
• To comply with the law to collect identification for certain types of financial transactions.

Canada Post is subject to the Privacy Act and therefore the collection, use, disclosure, retention and disposal of personal information by Canada Post and its agents are done in compliance with the Privacy Act.

Canada Post reserves the right to refuse any request for products or services if the identification requirements are not met. Requirements may vary by product or service and are subject to change.