If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.
Rural mailbox rules
Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.
How do I set shipping routes?
Shipping routes are set depending on the location of our facilities and the destination.
Why mail is returned to sender
The reasons why mail is returned to sender or undeliverable, and what you can do to fix it.
Proof of Age requirements
Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:
Where to get your delivery
Find out about the pickup location for your parcel or letter after an attempted delivery.
How to request receiving advertising mail
Contact us to request the restart of advertising mail delivery to your address.
What are the mail and parcel delivery hours?
Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.
Receive your mail while travelling across Canada
Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.
I didn’t get a missed delivery notice
Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.
I was at home, but delivery was not attempted.
Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:
How to resolve undelivered mail
If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.
How do I know if my item is ready to be picked up?
We’ll send you an email when your package is ready to be picked up.
Change how you receive mail
Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.
Mail delivered to wrong address
If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.
Can I refuse delivery of a parcel?
There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs
How will I receive mail at my new home?
Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.
The parcel I am expecting is in customs, what can I do?
Find out about the customs process for receiving a package from another country.
Report a problem or get help with common mail issues
Choose from a list of help topics for the most common mail delivery and business issues. Open a service ticket online to report the problem and get help.
Report a problem or get help with your mail delivery
Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.
How to pay duty and taxes online | Canada Post
Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.
Irregular mail delivery
Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.
How to reduce the amount of advertising mail you receive
Learn how to stop receiving both addressed and unaddressed advertising mail and find out more about Canada Post’s privacy practices.