Support

If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.

Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.

Shipping routes are set depending on the location of our facilities and the destination.

The reasons why mail is returned to sender or undeliverable, and what you can do to fix it.

Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

Find out about the pickup location for your parcel or letter after an attempted delivery.

Contact us to request the restart of advertising mail delivery to your address.

Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.

Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.

Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.

Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:

If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.

We’ll send you an email when your package is ready to be picked up.

Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.

There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs

Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.

Find out about the customs process for receiving a package from another country.

Choose from a list of help topics for the most common mail delivery and business issues. Open a service ticket online to report the problem and get help.

Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.

Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.

Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.

Learn how to stop receiving both addressed and unaddressed advertising mail and find out more about Canada Post’s privacy practices.