Why hasn't my letter been delivered yet?
If you are waiting for a letter to arrive, please be aware that standard delivery times vary depending on distance. Local mail typically takes 2 days, mail within the province requires 3 days, and mail sent nationally requires 5 days for delivery.
The quality of our mail delivery is very important to us. We monitor our mail delivery regularly, and we are always working to improve our services and mail security.
Please note that we can only investigate individual letters that have been assigned a tracking number. For regular mail, your feedback helps us learn where to improve our delivery system. Feedback will not receive a direct response.
What you can do
- You can track the letter online if it was sent using a trackable (bar-coded) service. What a tracking number looks like
Still need help? Submit a service ticket.
Sign in to submit your ticket faster and track its progress.