Understanding Home Pickup service

Home Pickup lets you schedule and pay for a pickup of your returns or outgoing package(s) without leaving your home.

Home Pickup is available in many geographic regions across Canada. To determine if your address is eligible for this service, please log in to the Canada Post mobile app.

You can check eligibility by logging in to the Canada Post mobile app and selecting “Schedule a home pickup” from the menu. The app will confirm if your address is eligible for the service.

Yes, you must have a Canada Post account to use the Home Pickup service. You can create an account for free through the Canada Post website or directly within the Canada Post mobile app. Once logged in, you’ll be able to schedule and manage your pickups, track packages, manage shipping preferences, and more.

Home Pickup is only available through the Canada Post mobile app on iOS and Android at this time.

Home Pickup is designed to offer consumers a convenient way to return purchases to merchants or send outgoing packages without leaving their home. If you have three (3) or fewer packages you would like picked up from a residential address that is eligible for the service, you may use Home Pickup.

For ongoing or higher-volume shipping needs, Canada Post offers package pickup services for businesses of all sizes. Learn more about pickup services for small businesses and commercial customers.