Get delivery notifications about your shipped packages

We can send you important delivery status information about your shipped packages directly to your email or mobile device. All you have to do is sign up for delivery notifications.

Text notifications

Sign in to your Canada Post personal or business account and track a package. For your security, a Canada Post account is required to sign up for text notifications. Don’t have an account? Sign up now.

How to get text notification updates:

  1. Find your tracking number on:
    • Your shipping receipt or confirmation email from the sender
    • A prepaid envelope or flat rate box label
    • Your Track list if added through automatic tracking
  2. Go to Track or use the Canada Post mobile app
  3. Enter your tracking number
  4. Select "Get text notifications" near the delivery status. Follow the screen prompts.
  5. Complete and submit the request form. You’ll receive a confirmation text message within a few minutes!

Please note:

  • At this time, only one mobile phone number can be registered to receive text message notifications per tracking number.
  • Changes to the mobile phone number cannot be made once the request is submitted. Log in to your account to change the pre-populated telephone number for future requests.
  • The language of text notifications is based on the application used:
    • For requests made on our website, the language is based on the language set in your Canada Post account. Log in to your account to change it for future requests.
    • For requests made in our mobile app, the language is based on the language set in your device settings. Change it in your device settings for future requests.

Email delivery updates

How to get email delivery updates:

  1. Find your tracking number on:
      • Your shipping receipt or confirmation email from the sender
      • A prepaid envelope or flat rate box label
      • Your Track list if added through automatic tracking
  2. Go to Track
  3. Enter your tracking number
  4. Select "Get email notifications" above the delivery status
  5. Complete and submit the request form

Please note: You can add up to 4 email addresses to the delivery email request.

Mobile device notifications

How to get delivery notification updates on your mobile device:

  1. Download the Canada Post app or open the app on your mobile device
  2. Find your tracking number on:
    • Your shipping receipt or confirmation email from the sender
    • A prepaid envelope or flat rate box label
    • Your Track list if added through automatic tracking
  3. Enter your tracking number
  4. Select the button to turn on notifications.

Please note:

If you previously downloaded the app and skipped the prompt to turn on notifications, open the app and tap on the bell icon at the top right. You’ll be able to turn notifications on or off.

*NEW* To request text notifications through our mobile app, you must sign in to your Canada Post personal or business account. Don’t have an account? Sign up now. Follow the screen prompts.

Types of text notifications and email delivery updates:

  1. Exception - Notification of any unforeseen delivery interruptions, including addressing errors and delays outside of Canada Post’s control.
  2. Delivery - Notification when the package is at different stages of delivery.

Please note: You’ll receive notifications when the status changes for your packages. Delivery updates aren’t available if the package has already been delivered.

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