We have no liability for loss or damage of shipments that contain:

• Bank notes or coins (except collectors’ bank notes and collectors’ coins specified below)
• Stocks
• Bonds
• Negotiable premium coupons or other securities and instruments (financial or legal)
• Coupons (excluding gift certificates)
• Lottery tickets
• Trading stamps
• Travellers’ cheques
• Liquid and dry patient specimens (including biological specimens)
• Cremated remains
• Organs
• Animals
• Any unacceptable item as defined by the Non-mailable Matter Regulations

We have no liability for damage of shipments containing fragile items.

Fragile items include, but are not limited to:

• Ceramics
• Glass
• Porcelain
• Mirrors
• Crystal
• Pottery
• China
• Perishable items or items requiring refrigeration or temperature-controlled transportation

We have no liability for damage of shipments containing electronic goods that are shipped in any packaging other than:

• The manufacturer's original packaging, which is undamaged and has retained its intended shape and strength
• Packaging that abides by our packaging guidelines
• Our packaging for the shipment of electronics including, but not limited to, tablets and smartphones

Refer to our packaging guidelines for more information.

We have no liability for loss, delay, or damage of packages mailed to destinations outside of Canada containing:

• Prescription or non-prescription drugs
• Other items which may be subject to export or import prohibition or restriction

Please note: These lists are subject to change. Refer to our terms and conditions for the most up-to-date listing of non-insurable contents.