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Our privacy standards

Find out more about the use of your personal information in the Canada Post appeal process with us, the ombudsman’s office.

As a Canada Post customer, the personal information you submit to us can be used for the following purposes:

  • Assessing appeals
  • Initiating investigations
  • Reviewing evidence
  • Producing findings and recommendations
  • Assessing customer feedback on the performance of our office

Your customer file will be kept for up to two years, once our investigation is complete, in accordance with the federal Privacy Act. After that period, your information will be deleted from our files, including from our website and our third-party case management tool. All files investigated by our office are included in Personal Information Bank Number PPU-099.

Under the regulations of the federal Privacy Act, you have the right to the protection of and access to your personal information. It’s also your right to request changes to it.

To request your personal information, please write to:

Privacy Coordinator
Office of the Ombudsman at Canada Post
PO Box 90026
Ottawa ON K1V 1J8

More about confidentiality

We make every effort to protect your personal information. As such, all case files are secured and access is limited to staff only.

We don’t divulge information provided by the parties involved in a dispute without their consent, except in cases of imminent danger. Furthermore, we don’t discuss, confirm, or deny any specific appeal with the media.

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