Create a return policy

Woman applies a Canada Post return label to a packageWoman applies a Canada Post return label to a packageWoman applies a Canada Post return label to a package

Grow your business with easy returns

Canadian online shoppers are changing their expectations and behaviour. Approximately 18% of shoppers abandon their shopping cart due to concerns about the returns policy1. An easy to use return policy gives customers peace of mind and encourages sales. Keep your customers coming back with a simple returns experience that’s clear, flexible and convenient.

A return policy that’s fast and efficient

Set up your return policy in minutes

With our free online tool, you can set up your policy in minutes, allowing customers to return their items to you.

Give your customers convenient options

Include a return label in the box of the outgoing shipment or allow your customers to print their own return labels at home or by visiting a participating Canada Post location.

Only pay for labels that are used

Choose the shipping method for your parcel returns (Expedited ParcelTM, XpresspostTM or PriorityTM). You’re only billed when your customer uses the label.

Manage your inventory

Get daily return forecasts that let you know how many returns you can expect for the next 5 business days. You can also track each return through email notifications.

Here’s how returns work for you and your customers

  2. Provide your customer with a Canada Post return ID number and instructions on the packing slip, by email or on your retail website.
  3. Direct your customers to print a return label at home or go to a participating post office with their emailed QR code to have their label printed.
  4. Track your returns with email notifications and sign in to view your 5-day returns forecast.
Create a return policy

Explore other solutions

Enable returns on your website

Customize your online store so that customers can get return information directly from your site. Join our developer program to see how you can integrate returns.

Join our developer program

Check with your platform provider

Some leading e-commerce providers already have Canada Post returns built into their platform2 . See if your provider offers returns.

View our partner directory

Solutions for more complex needs

If you have a complex returns process, use multiple carriers with third party shipping tools or have your own custom-developed returns systems, connect with us today for expert guidance. Learn about commercial return solutions

Talk to an expert
1. Source: 2016 Canadian Online Shopper Study, CPC 16-202, April 2016
2. The organizations listed as partners are independent third parties. The information about each partner and its services has been provided by that partner, and Canada Post does not promise that it is accurate or complete. Any purchase of goods or services from a partner will be subject to additional terms and conditions stipulated by the partner and will be entirely between you and the partner. Canada Post will have no liability or responsibility whatsoever.