Canada Post’s transformation

A renewed Canada Post

Canada Post is transforming to build a modern postal service that meets the evolving needs of Canadians and can stand on its own financially. Our goal is to ensure that our country has a strong Canadian-made, Canadian-run delivery provider that can serve every household and business – including those in rural, remote and Indigenous communities – for generations to come.

Why we are transforming

Guided by the Canada Post Corporation Act, Canada Post has a dual mandate to serve all Canadians in a manner that is financially self-sustaining.

However, in September 2025, the Government of Canada (our shareholder) acknowledged that Canada Post’s mandate had become unachievable under legacy policy and regulatory frameworks – built for an era of letter mail – that were preventing the postal service from evolving alongside Canadians.

As a result, the government lifted long-standing barriers to reform. It directed Canada Post to begin transforming to reflect the modern postal needs of Canadians while returning to the path of financial self-sustainability.

“The transformation to restore and renew Canada’s postal service is now underway. We’re working hard for Canadians because they deserve a postal service that is strong, stable and fits their needs. The path forward is clear as we re-establish Canada Post as a vital institution focused on serving an evolving Canada.”

— Doug Ettinger
Canada Post President and CEO

What Canadians can expect

These changes will help ensure postal services remain reliable, affordable and universal for all Canadians and businesses, without being a recurring burden on taxpayers.

Centralized delivery

We are converting remaining door-to-door delivery to community mailboxes, while enhancing our Delivery Accommodation Program.

Where conversions will start

Further details

Modern post office network

We are modernizing our network of post offices to ensure they reflect how Canadians and communities are using them today, while protecting services in rural, remote and Indigenous areas.

Modernizing our retail network

Further details

Letter mail delivery standards

We are updating our letter mail delivery standards to provide more flexibility and reflect the modern expectations of Canadians.

How we will proceed

As we begin our transformation, Canada Post has established guiding principles that represent our commitments to Canadians, customers and employees during this process. It is important that we move forward in a timely manner, while working closely with our bargaining agents and the government.

Prioritize service

We will provide reliable and affordable delivery for all Canadians while protecting access to vital postal services in rural, remote and Indigenous communities.

Proceed thoughtfully

While there is a need to move with urgency, we will proceed thoughtfully to get it right and minimize how the changes affect Canadians.

Treat employees with respect

We will continue to be fair and respectful to our employees and prioritize their safety as we implement changes.

Keep Canadians informed

We will provide regular updates on our transformation to Canadians, customers, employees and other stakeholders, and give them as much notice as possible of any changes affecting them.