What has changed?

• On July 2, 2025, Canada Post introduced event-based billing for parcel shipments. With this change, you are only billed for items that are physically scanned in Canada Post's network and you’re no longer required to submit label cancellation requests for items not shipped.
• This change also makes it imperative that you check your invoices for any amounts owing as we will pre-authorize your credit card at the time of order creation, but only process payment once we scan the item(s) in our network.
• If your credit card payment fails, the amount owing will be posted to your account, and your invoice will identify shipments we weren’t able to process payment for.
• Invoices will be posted every week.
• You must log into the Billing and Payment section of your online business profile at Canada Post to view your invoices and any amounts owing.

What you need to do:

Review the user guide to ensure you are properly set up and the right individuals in your organization can sign in and access the Billing and Payments section of your online business profile.