Decide which of these scenarios fits your situation to find out what you can do next:
- The delivery address was wrong or incomplete
We deliver items as addressed and will make every attempt to correct any addressing issues. Learn more about what happens to a parcel or letter that is addressed incorrectly or missing information.
- Track status shows as Delivered
If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here.
- Mail item has not arrived by the expected date
If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. (To use Track, the parcel must be sent using a service that can be tracked, such as Xpresspost™, Expedited Parcel™, Priority™, Registered Mail™ or Tracked Packets™.)
Submit a service ticket
Select one of the following forms based on whether you have a Canada Post customer account number. Fill out the form to submit a service ticket.