There are times when an item can't be delivered as expected, and is sent to a post office for pickup.
This could happen for one of many reasons, such as:
- The item won't fit in the mail compartment
- The community mailbox is full
- No one was available to receive the item, but the sender hasn't approved a Safe Drop
- No one is available to receive the item and there is no protected, secure location in which to leave it
- If the sender has requested the "card for pickup" option, the item must be picked up at a post office.
- The item was addressed to a Post Office Box, but was too large for the receptacle.
If you received a delivery notice card, follow the instructions on the card to pick up your item. Otherwise, check the status on Track. When the information is available, we'll tell you where and when to pick up your item.
When you go to the post office to pick up your package you must bring:
- Your delivery notice card (if you have one)
- Government-issued photo ID.
If you can't pick up the item yourself, you can send someone else in your place. They'll have to bring government-issued photo ID and one of the following:
- The delivery notice card. You must sign the card and print the name of the person you have sent to pick up the item on your behalf, or
- A letter of authorization or a legal document demonstrating their authority to act on your behalf.