Support

    What do the specific terms and dates mean in my Track results?

    After you’ve entered your tracking number into Track, the Track results page will show you the status of your delivery.

    The following table explains each stage of the progress bar.



    Progress Bar

    Description

    A message without a progress bar indicates that a domestic shipping label has been created, but Canada Post has not yet received the item for processing.



    Progress bar for in transit

    Description

    When the progress bar shows “In transit” the item has been received by Canada Post and is on route to its destination. The date the item was received by Canada Post, the current in transit date and the expected delivery date appear below the blue bar.



    Progress bar for notice left

    Description

    When the progress bar shows “Notice left” the item could not be delivered, so a notice was left that indicates where and when to pick it up. The date the notice was left appears below the blue bar.



    Progress bar for available for pickup

    Description

    When the progress bar shows “Available for pickup” the item has arrived at the location shown on the delivery notice and is available for pickup.



    Progress bar for check delivery progress

    Description

    When the progress bar shows “Check delivery progress” the delivery of your item has been interrupted. Details are shown in the delivery progress section below the blue bar.



    Progress bar for out for delivery

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    Description

    When the progress bar shows “Out for delivery” your item is on its way to the final destination. Details are shown in the delivery progress section below the blue bar.



    Progress bar for delivered

    Description

    When the progress bar shows “Delivered” your item has been delivered to its final destination. The delivery date appears below the blue bar.



    *Exceptions apply in some areas. Exact delivery standards exist for every origin-destination combination. Check our customer guide for details.