What do the specific terms and dates mean in my Track results?

    After you’ve entered your tracking number into Track, the Track results page will show you the status of your delivery.

    The following table explains each stage of the progress bar.

    Progress Bar

    Description

    A message without a progress bar indicates that a domestic shipping label has been created, but Canada Post has not yet received the item for processing.

    Progress Bar

    Description

    An Accepted bar with an arrow in the middle indicates your international item is en route to Canada.

    Progress Bar

    Description

    An Accepted progress bar with the arrow at the end indicates that Canada Post has received your package for processing. The date we received it appears below the bar.

    Progress Bar

    Description

    An Accepted progress bar with the arrow at the end indicates that Canada Post has received your package for processing. The date we received it appears below the bar.

    Progress Bar

    Description

    The arrow and the green colour move along the progress bar to indicate your package is en route to a postal facility at the destination.

    Progress Bar

    Description

    The arrow and the green colour continue to progress as your package nears its destination. The current date appears below the In transit section of the bar.

    Progress Bar

    Description

    A Check delivery progress bar with an arrow halfway indicates the delivery of your package has been interrupted. In Track, check the delivery progress section below the progress bar for specific details.

    Progress Bar

    Description

    A Check delivery progress bar with an arrow at the end indicates your package has been returned to sender. The progress bar will not track the delivery of the returned package but updates will display in delivery progress, below the progress bar.

    Progress Bar

    Description

    An Out for delivery progress bar indicates your package is on its way to its final destination.

    Progress Bar

    Description

    A partially-filled bar that says Notice left indicates that your delivery can’t be completed as expected, and your item will be taken to the nearest post office. We’ll tell you where and when to pick it up when it is available.

    Progress Bar

    Ready for pick-up

    Description

    A partially- filled bar that says Ready for pickup indicates that your item is available for pickup at a post office. See the delivery progress section below for details.

    Progress Bar

    Description

    A full green Delivered progress bar indicates your package has been successfully delivered.

     

    Delivery Times

    Check under the Delivered section of the progress bar for delivery dates or expected delivery times.*

    Progress Bar

    Description

    When your package is first mailed, an expected delivery date displays under the Delivered section of the progress bar.

    Progress Bar

    Description

    When your package has been delivered, the actual delivery date displays.

    Progress Bar

    Description

    In some cases, we display a range of delivery days. This is our estimate of when your package will arrive based on conditions such as weather and traffic. Keep checking Track for updates to this date as your package travels to its destination.

    Progress Bar

    Description

    When your package is delivered, the actual delivery date will show.

    Note: the range refers to business days (Monday to Friday with the exception of holidays).

    Progress Bar

    Description

    In some cases we display a Delivery Times link. Select the link to determine the expected delivery date for your package.

    Progress Bar

    Description

    When your package is delivered, the actual delivery date will be displayed.

    *Exceptions apply in some areas. Exact delivery standards exist for every origin-destination combination. Check our customer guide for details.