Features

A feature is something that we provide as part of the basic service.

Service duration

We offer the Mail Forwarding for moves service for periods of:

12 months (recommended)

The 12-month service option offers greater value and ensures movers won't miss annual or infrequent mailings, such as:

  • Tax documents
  • Car license sticker renewals
  • Financial statements
  • Membership or club renewals

4 months

The 4-month service option is an economical option that offers short-term protection against mail being delivered to the old address, which you can extend, if necessary.

Before the service expires, you’ll have the option to extend for another 4 or 12 months.

We offer the “Mail Forwarding for temporary relocation” service for any duration, up to 12 months for a single service. While we base the minimum price for Mail Forwarding for temporary residential service on a three-month period, we base the minimum price for temporary business service on a period of one month. You can extend the service before the expiry date for as long as needed. If the original service you bought was for less than three months and you wish to renew the service for any period, we’ll calculate the price of the extension based on the period greater than three months.

Mail recipients

All mail recipients must share the same original and forwarding addresses.

Residential

If you bought the service online:

You can include up to eight individual names. We include the first four individual names in the base fee. You may buy up to four more names for a nominal fee.

If you bought the service at a post office:

You can include up to four individual names. You may add up to four other names (beyond the first four) online, for a nominal fee.

Business

If you bought the service online:

You can include up to two business names and six individual names. We include the two business names and the first two individual names in the base fee. You may include up to four more names for a nominal fee.

If you bought the service at a post office:

You can include up to two business names and two individual names. You may add up to four individual names (beyond the first two) online for a nominal fee.

Please note:

Higher fees will apply for businesses identified as receiving high volumes of mail (large volume receivers). Contact customer service for more information at 1‑800‑267‑1177.

Acceptable ID

.We need appropriate ID to prevent identity theft and other improper use of the service. You must present a government-issued photo ID to buy the service.

Examples of acceptable government-issued photo ID:

  • Driver's license (Canadian or foreign)
  • Passport (Canadian or foreign)
  • Permanent resident card

Additional ID requirements

We need a legal document proving the authority to act on behalf of a third party if you’re acting on behalf of:

  • A business or organization

    or

  • Another person (living at a different address than the requestor’s)

Additional ID requirements for a deceased person 

In some provinces, the name or names of the legal representative of a deceased person appears on the death certificate. If this is the case, the death certificate would be the only document needed to serve as proof of appointment.

To forward mail on behalf of a deceased person, an executor, administrator, or an appointed next of kin must provide one of the following documents:

  • Death certificate (issued by the applicable government Vital Statistics office)
  • A medical examiner’s certificate
  • A funeral director’s certificate
  • A cremation certificate or other certificate of comparable authority (such as in the case of a death outside the country)

    and

  • Proof of appointment 1 as the legal representative or a satisfactory indemnity, by providing one of the following documents:
    • Grant of Letters Probate

      or

    • Letters of Administration (with or without the Will attached)

      or

    • Certificate of Appointment of the estate liquidator or certified statement of the liquidator (known as “État certifié des droits du Liquidateur” in the province of Québec)

      or

    • Canada Post Statutory Declaration form (40-076-696) regarding Proof of Authority

1 In the event the death certificate names the requester as an executor, or legal representative, a proof of appointment isn’t required.

Forwarded items

If a valid Mail Forwarding service is in place, all mail will be redirected to the forwarding address indicated on the request.

Mail not forwarded as part of this service includes:

  • Neighbourhood Mail™
  • Dimensional Personalized Mail™
  • Lettermail™ items bearing a “DO NOT FORWARD” endorsement
  • Personalized Mail™ bearing the name of the addressee followed by the words “OR OCCUPANT” or similar
  • Postal Code Targeting
  • Parcels including:
    • Priority™
    • Xpresspost™
    • Xpresspost Certified™
    • Expedited Parcel™
    • Regular Parcel™
  • Prepaid envelopes
  • Registered Mail™ to forwarding addresses outside of Canada

You must tell senders your new address should you expect any such deliveries.

Special offers

As part of the Mail Forwarding service, we may send you special offers with relevant products and services on our behalf or on behalf of other organizations. We don’t disclose your personal information to these organizations.

Please note: To opt-out of special offers, visit our Mail Forwarding opt out page.

Self-serve portal

When you provide an email address at the time of purchase, you have access to a convenient online portal where you can sign-in to extend or make changes to your service.

Mover Data service

When you buy Mail Forwarding for moves service, with your permission, we’ll share your updated address information with companies who have an existing relationship with you and who subscribe to our National Change of Address (NCOA™) Mover Data service.

Please note: To opt-out of Mover Data service, contact customer service at 1‑800‑267‑1177.

Changes and cancellation

You can extend, modify 1, or cancel the Mail Forwarding service online (when you provide an email address at the time of purchase) or at any post office by presenting the original receipt.

We don’t give a refund when you cancel the service after the start date.

You can’t change the original and destination addresses after the service has started. You must buy a new service to forward mail to an address different from the one indicated on the original request. We reserve the right to not forward mail and end the service at any time.

1 Some exceptions apply. For example, original and destination addresses after the start date.

Forwarding mail from a postal box

The Mail Forwarding for moves service applies if the agreement to use a box has expired. The service maximum duration is 12 months.

The Mail Forwarding for temporary relocation service applies when you’re still the owner of the box.

Consumers’ Choice

If you wish to continue being part of the Consumers’ Choice program at your new address, place a “DO NOT WISH TO RECEIVE CANADA POST NEIGHBOURHOOD MAIL” note either:

  • In your mailbox
  • On your mailbox
  • On the inside lip of your community mailbox, group mailbox, or postal box

Destination address

You can forward mail from any Canadian address to any other address, in Canada, the U.S., or most international destinations (dutiable items excluded).

Restrictions

We can’t forward mail addressed to customers who receive it through a shared postal address.

This includes:

  • People receiving mail through an institution such as a:
    • Business
    • Hotel
    • Motel
    • Rooming house
    • Nursing home
    • Hospital
    • School
  • Businesses with a common postal address
  • Mail received through privately administered mailboxes

If you’re expecting parcel deliveries, you must tell the sender of your new address, even when you have the Mail Forwarding service in place. For more details, please read the Mail Forwarding terms and conditions

In cases of dissolved partnerships, marriages, and so on:

When we receive conflicting instructions about a specific address or customer (for example, in the instance of a dissolved marriage, business, or cohabitation), we need a court order or a signed, written agreement bearing the signature of all the involved parties. The agreement or court order must specify delivery instructions for personally addressed items and for jointly addressed items.

No liability

Canada Post and our agents (including, but not limited to authorized dealers) won’t be responsible for any direct, indirect, general, special, or consequential damages arising out of or in any way connected to the Agreement between you and Canada Post regardless of whether such damages are based on contract or tort.

Privacy Act

The Privacy Act governs the use of the customer information we gather. Visit our Privacy centre for details on personal information protection.

You have a right to:

  • Access all the personal information that we collect to deliver the Mail Forwarding service
  • Ask that we correct any inaccurate or missing information

Please note: Canada Post may provide personal information to third party identification services, including telecommunications providers, to confirm your identity and protect you from fraud and identity theft. You provide consent for such third-party services to verify your personal information with records they may have about you.