Choose from support articles listed below for some of the most common business mailing questions and issues. You’ll be able to open a service ticket online to request help or report a problem.
Commercial customers can contact our customer service professionals online or by phone.
Find mailing qualifications
- Does my mailing qualify as Personalized Mail™?
- Does my mailing qualify as Postal Code Targeting?
- Does my mailing qualify as Publications Mail™?
Get help preparing your mailing
- How to prepare Neighbourhood Mail™ mailings
- How to prepare Personalized Mail mailings
- How to prepare Postal Code Targeting mailings
- How to prepare a large Lettermail™ mailing
- How to prepare Publications Mail mailings
- Report a delivery problem with Neighbourhood Mail
Report an issue with business mail delivery
- Why is my mail delivery inconsistent?
- Mail is being delivered to the wrong address
- My package has a tracking number but wasn’t delivered
- Request a refund for a late delivered parcel shipped within Canada or internationally