Commercial customers can contact our customer service professionals online or by phone.
Choose from support articles listed below for some of the most common questions and issues for commercial customers. You’ll be able to open a service ticket online to request help or report a problem.
Find out if your mailing qualifies as Personalized Mail™, Postal Code Targeting or Publications Mail
- Does my mailing qualify as Personalized Mail™(Addressed Admail)?
- Does my mailing qualify as Postal Code Targeting?
- Does my mailing qualify as Publications Mail™?
Get help with preparing your mailing
- How to prepare your Neighbourhood Mail™(Unaddressed Admail) mailings
- How to prepare Personalized Mail™ mailings
- How to prepare Postal Code Targeting mailings
- How to prepare a large Lettermail™ mailing
- How to prepare Publications Mail™ mailing
- Report a delivery problem with Neighbourhood Mail™(Unaddressed Admail)
Report an issue with your mail delivery
- My mail delivery is inconsistent or irregular. What can I do?
- Mail is being sent to the wrong address. What can I do?
- What can I do if my package has a tracking number but wasn’t delivered?
- How to request a refund for a late delivered parcel shipped within Canada or internationally
Cancel an order
Still need help? Submit a service ticket.
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