Aerial view of a sprawling neighbourhood with houses, yards and treesAerial view of a sprawling neighbourhood with houses, yards and treesAerial view of a sprawling neighbourhood with houses, yards and trees

Reach customers even when they move

Canada Post’s National Change of Address (NCOA™) Mover Data service helps update your customer lists using consent-based mover information, ensuring your mail reaches customers who have chosen to share their new address.

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Why update address data

Extend customer relationships

Stay connected when customers move by ensuring your mail continues to reach them at their new address.

Improve targeting accuracy

Accurate, up-to-date address data supports better segmentation and audience insights, helping you target more effectively.

Reduce campaign costs

Minimize wasted spend and undeliverable mail by keeping contact information current and reliable.

How Mover Data service works

Canada Post licenses NCOA Mover Data exclusively to approved Service Bureaus, who offer professional services that support customer address updates.

The database includes updates provided by individuals who have requested mail forwarding and consented to have their updated address used for mailing purposes.

Browse our approved Service Bureaus below to find a trusted data partner that best fits your needs.

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Licensed NCOA Service Bureaus

Company details Company Contact Email Telephone
Flagship Software LTD Kristi Kanitz sales@flagshipsoftware.com 1-866-672-0007
Global-Z International, INC. Marty Shaw sales@globalz.com 802-445-1011
Cleanlist.ca Jeff Bisset sales@cleanlist.ca 1-800-454-0223
JSI Data Systems David Etmanskie davide@jsidata.ca 613-727-9353
Melissa Data Canada Corporation Rick Brusca Rick.Brusca@melissa.com 1-800-800-6245
Pitney Bowes of Canada LTD Raymond Chin Raymond.Chin@pb.com 203-922-6961
Micro World Michel Findlay michel@micro-world.ca 604-741-1718

Types of data updates

A woman leans against her kitchen counter, smiling as she opens and reads mail

The NCOA Mover Data service is designed to update address information for existing customers only.

You can use the service to:

  1. Apply a one-time address update across an entire customer mailing list, or
  2. Identify and update moved customers when preparing a Personalized Mail™ campaign.

All updates are based on consent-provided mover information used solely for mailing purposes.

How to access our NCOA Mover Data service

  2. Review and agree to the NCOA Mover Data Terms of Use. Your organization must agree to the Terms of Use before customer data can be processed.
  4. Once accepted, you’ll receive a Terms of Use ID. Share this ID with the approved NCOA service provider handling your request. The service provider will validate the ID and securely process your customer data

Access NCOA Terms of Use

Get support for NCOA Mover Data

If you have any issues accessing the Terms of Use, or any questions about the NCOA Mover Data service, please contact your NCOA provider or our customer support team.

Email support

For questions about NCOA access or Terms of Use email us at:

ncoa@canadapost.ca

Technical support

If you need to reset your NCOA password or are experiencing sign-in issues, contact our technical support team at: 1-877-376-1212