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“Don't be afraid to be selective in where you offer free shipping in order to maintain your margins. You can keep it in place for accessible delivery areas, like city centres and suburbs, and limit it for more rural or remote locales.”
- Ingrid Stangneth, Manager, Business Development, Ecommerce, Canada Post
“The new zero-waste packaging economy is here to stay and it's time to catch up. As more companies promote their sustainable packaging alternatives, it's important that they optimize their packaging for the job at hand and ensure that it can be readily recovered and recycled consistent with industry standards.”
- Dan Lantz, Director, Packaging Association of Canada
“Click-and-collect should be considered part of a complete omni-channel customer experience. It’s proof that your business is customer-centric.”
- Alice Lafferty, Vice President, Operations Excellence, Canada Post
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