Collecting your information | Privacy Policy

Personal information we collect

We may collect your personal information if you interact with us on our website or use our offline services. This includes information on your use of our services. We collect this information so we can give you the best service possible. Depending on the nature of your interaction with us, the personal information we collect may include:

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Information you create or give to us
You must set up an account when you use certain services online (for example, FlexDelivery™ or Mail Forwarding™). We'll also ask you to give us specific identity verification¹ or authentication² information whether you use the service online or at a post office. This is to safeguard against fraud and identity theft.

When you send mail or parcels, you're giving us the sender and recipient name and address information. For international parcels, you'll need to provide more information for customs processing³. You may want to set up an account and provide us with some details that we’ll save to make your future use of our services more convenient. In this case, we’ll also keep your sign in information, including your:
- Password
- Security questions and answers
Also, we collect information you give to us so that we can help you with your questions when you complete a service ticket using:
- Phone
- Chat
- Email
- Letter
- Our website
Information we collect as you use our services
Your browsers, devices, and Canada Post app

We collect information about what you use to access our services online. This includes browsers, devices, and the Canada Post app. This information helps us to improve and enhance your online experience. We may also use this information to recommend tailored content.

Information we collect:
- IP address⁴
- Information through our app if you give consent when you download the app (for example, device location when you turn on location services on your phone)
- System activity
- Date, time, and referrer URL of your request
We collect this information when your electronic device contacts our website. Most of this information isn’t considered to be personally identifiable information.

Your activity

We collect information about your activity when you engage with us on our website or use our delivery services. We use this information to improve your experience as a Canada Post customer.

The activity information we collect may include:
- Search terms
- Views and interactions with content and ads
- Purchase activity
- Shipment activity
Your location information

When you use services on our website, we collect the IP address of your device. When you use our app, we can collect device location if you choose to turn on the location services on your phone.

We may use this information to investigate instances of fraud activity and other illegal intrusions to our website and services.

Third-party social media

We use social media as an extension of our presence on the web. Users who choose to interact with us via social media should read the terms of service and privacy policies of those third-party social media platforms and those of any applications used to access them. Canada Post uses Facebook, Instagram, Twitter, LinkedIn, and Pinterest.
We collect personal information that you provide to us via social media accounts including:
- Questions and answers
- Comments
- "Likes"
- Shares and retweets between you and Canada Post
We may use this information:
- To respond to inquiries
- For statistical, evaluation, and reporting purposes
If we determine that comments violate Canadian laws, we may delete them and disclose them to law enforcement authorities. We may also delete comments that violate Canada Post's Terms of Use or this third-party Commenting Policy.
Information we collect to provide mailing list services
We rely on publicly available phone directories, as well as third-party consent-based consumer surveys, to collect personal information such as:
- Name
- Phone number
- Address
We may also use statistical postal code level data provided by government departments and private-sector data aggregators. These sources don’t give us access to any personally identifiable information. But this data may include:
- Average age
- Average income
- Median home value
- Lifestyle
This data helps us support our sales and marketing solutions. These solutions may also help deliver special offers to you.

If you wish to remove your address from our marketing database, you can opt out.

Note on opting out:

Opting-out of the Canada Post Name and Address Database won’t stop all marketing mail. It will only stop the mail that uses the Canada Post lists. If you want to receive less marketing mail you should inform the Canadian Marketing Association (CMA).

You can also reduce telemarketing calls by registering for the National Do Not Call List.
Information we collect when we provide services on behalf of other companies

Sometimes we offer a service or product on behalf of another company or financial institution. For example, MoneyGram.

We also help other companies with verifying the identity of their customers through our Digital Proof of Identity Service.

We don’t keep your information through any of these services. This policy doesn’t apply to this information. Instead, it’s subject to the privacy policies of those companies.

¹ Identity verification is the act or process of linking an identifier to you. For example, you create and use login credentials or we verify the validity of an ID document and match it to the person who presents it.

² Identity authentication is the act of determining that you are who you claim to be. For example, asking you questions that only you can answer or relying on your biometrics (for example, a fingerprint or iris scan).

³ Customs processing information usually includes sender and receiver name and address information. It also includes some specifics about the contents and value of the shipment.

⁴ An Internet Protocol (IP) address is a number assigned to every device connected to the internet. We may use your device’s IP address to identify the location from which you’re visiting our website.