Your browsers, devices, and Canada Post app
We collect information about what you use to access our services online. This includes browsers, devices, and the Canada Post app. This information helps us to improve and enhance your online experience. We may also use this information to recommend tailored content.
Information we collect:
- IP address4
- Information through our app if you give consent when you download the app (for example, device location when you turn on location services on your phone)
- System activity
- Date, time, and referrer URL of your request
We collect this information when your electronic device contacts our website. Most of this information isn’t considered to be personally identifiable information.
Your activity
We collect information about your activity when you engage with us on our website or use our delivery services. We use this information to improve your experience as a Canada Post customer.
The activity information we collect may include:
- Search terms
- Views and interactions with content and ads
- Purchase activity
- Shipment activity
Your location information
When you use services on our website, we collect the IP address of your device. When you use our app, we can collect device location if you choose to turn on the location services on your phone.
We may use this information to investigate instances of fraud activity and other illegal intrusions to our website and services.
Third-party social media
We use social media as an extension of our presence on the web. Users who choose to interact with us via social media should read the terms of service and privacy policies of those third-party social media platforms and those of any applications used to access them. Canada Post uses Facebook, Instagram, Twitter, LinkedIn, and Pinterest.
We collect personal information that you provide to us via social media accounts including:
- Questions and answers
- Comments
- "Likes"
- Shares and retweets between you and Canada Post
We may use this information:
- To respond to inquiries
- For statistical, evaluation, and reporting purposes
If we determine that comments violate Canadian laws, we may delete them and disclose them to law enforcement authorities. We may also delete comments that violate Canada Post's Terms of Use or this third-party Commenting Policy.