Privacy Policy

A postal worker scans a Canada Post flat rate box.

Collecting your information

We may collect your information if you interact with us on our website or use our offline services. This includes information on your use of our services. We collect this information so we can give you the best service possible.

Depending on the nature of your interaction with us, the personal information we collect may include information you create or give to us as well as information we collect as you use our services. It may also include information we collect to provide mailing list services and information we collect when we provide services on behalf of other companies.

Personal information we collect

Go to reference for footnote 1. Identity verification is the act or process of linking an identifier to you. For example, you create and use login credentials or we verify the validity of an ID document and match it to the person who presents it.
Go to reference for footnote 2. Identity authentication is the act of determining that you are who you claim to be. For example, asking you questions that only you can answer or relying on your biometrics (for example, a fingerprint or iris scan).
Go to reference for footnote 3. Customs processing information usually includes sender and receiver name and address information. It also includes some specifics about the contents and value of the shipment.
Go to reference for footnote 4. An Internet Protocol (IP) address is a number assigned to every device connected to the internet. We may use your device’s IP address to identify the location from which you’re visiting our website.