Controlling your privacy | Privacy Policy

Your privacy controls and preferences

Some of the personal information we collect is necessary to provide you with a service. For example, the destination address on the parcel you ship with us. We’ll be transparent about how we use your information.

Sometimes we’ll collect your information to improve your customer experience or to help offers and information reach you. For example, we may include your information on address lists that we make available to mailers or use cookies to follow your activity on our website. In this case, you’ll have control over how we use your information.

Activity controls
Ad settings and marketing

We enable both online and physical marketing. For example, we may present you with digital ads of some of our products or services. These ads may be of interest to you based on what pages you visited on our website. We may partner with advertising agencies to place cookies¹, beacons², or pixel tags³ to help deliver ads on third-party websites that customers interested in our products and services may visit often.

Email Marketing

You may subscribe to receive information about our product or service offerings by email. You may also receive email offers from us if you're an existing customer who has bought or signed up for our services or products in the past 2 years. If you'd rather not receive these emails from us, you can let us know by clicking on the unsubscribe link in an email you receive from us. You can also manage your preferences in your candapost.ca account. We may have to continue to send you certain emails, such as service alerts or updates, if we're legally required to do so. For example, you may still receive an email to confirm your order.

Mailing lists

We help mailers with the accuracy of their mailing lists as well as enable businesses to better connect with their customers. If you wish to remove your address from our marketing database, you can opt out.

Note on opting out:

Opting-out of the Canada Post Name and Address Database won’t stop all marketing mail. It will only stop the mail that uses the Canada Post lists. If you want to receive less marketing mail you should inform the Canadian Marketing Association (CMA).

You can also reduce telemarketing calls by registering for the National Do Not Call List.

Consumer Choice Program

Many local and national businesses distribute unaddressed advertising and flyers. Through the Consumer Choice Program, you may opt out of receiving Neighbourhood Mail™ delivered by us. This option doesn’t stop the delivery of unaddressed advertising or flyers by parties other than Canada Post.
Products and services
You can manage your privacy preferences at the product and service level too.

Mail Forwarding^TM

Mail Forwarding^TM helps you to take care of your mail when you move or temporarily move to a new address. You can forward your personal or business mail from your Canadian address to anywhere in the world. This way you’ll make sure you’re not missing infrequent mailings such as tax slips, licenses, or health card renewals.

You can extend, modify, or cancel your Mail Forwarding service online by signing into the self-serve tool or at any post office by presenting the original receipt.

Mover Data service

To opt out of our mover data service, please contact customer service or visit the nearest post office with the appropriate information.

Special offers

If you wish to no longer receive our special offers, visit our opt out page.

FlexDelivery^TM

FlexDelivery^TM allows you to have parcels sent directly to the post office of your choice. It’s secure, convenient, and free.

You can manage your FlexDelivery^TM privacy preferences through My Profile.

Parcel preferences

Package redirection

Package redirection is a fee-based service allowing Canada Post commercial customers to change the destination of shipments while in transit. The service helps businesses:
- Prevent delivery of fraudulent purchases
- Get ahead of product recalls
- Rectify shipping errors
Delivery preference

Delivery preference is a free service allowing you to choose a safe drop location from a pre-defined list. You can manage your delivery preference using our Track tool and mobile app.

Customs duties and tax

When you’re waiting for a parcel that requires payment, you can pay* your duty and taxes online instead of at the time of delivery. Just use our Track tool or mobile app.

Consumer Choice Program

Many local and national businesses distribute unaddressed advertising. Through the Consumer Choice Program, you may opt out of receiving Neighbourhood Mail™ delivered by us. This option doesn’t stop the delivery of unaddressed advertising by parties other than Canada Post.
Account settings

* There’s no additional fee for paying the duty and taxes online but there's a $9.95 handling fee included in the amount owing.

¹ A cookie is a small file that’s sent to your computer when you visit our website. When you visit our site again, the cookie allows our site to recognize your browser and preferences.

² A web beacon is technology we use to check if you have accessed some of our website or email content.

³ A pixel tag is technology we place on our website, or within the body of an email, to track your interactions with us. This includes when you view our site or open an email sent from us.