You can manage your privacy preferences at the product and service level too.
Mail ForwardingTM
Mail ForwardingTM helps you to take care of your mail when you move or temporarily move to a new address. You can forward your personal or business mail from your Canadian address to anywhere in the world. This way you’ll make sure you’re not missing infrequent mailings such as tax slips, licenses, or health card renewals.
You can extend, modify, or cancel your Mail Forwarding service online by signing into the self-serve tool or at any post office by presenting the original receipt.
Mover Data service
To opt out of our mover data service, please contact customer service or visit the nearest post office with the appropriate information.
Special offers
If you wish to no longer receive our special offers, visit our opt out page.
FlexDeliveryTM
FlexDeliveryTM allows you to have parcels sent directly to the post office of your choice. It’s secure, convenient, and free.
You can manage your FlexDeliveryTM privacy preferences through My Profile.
Parcel preferences
Package redirection
Package redirection is a fee-based service allowing Canada Post commercial customers to change the destination of shipments while in transit. The service helps businesses:
- Prevent delivery of fraudulent purchases
- Get ahead of product recalls
- Rectify shipping errors
Delivery preference
Delivery preference is a free service allowing you to choose a safe drop location from a pre-defined list. You can manage your delivery preference using our Track tool and mobile app.
Customs duties and tax
When you’re waiting for a parcel that requires payment, you can pay* your duty and taxes online instead of at the time of delivery. Just use our Track tool or mobile app.
Consumer Choice Program
Many local and national businesses distribute unaddressed advertising. Through the Consumer Choice Program, you may opt out of receiving Neighbourhood Mail™ delivered by us. This option doesn’t stop the delivery of unaddressed advertising by parties other than Canada Post.