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Size and weight restrictions
Each item must meet the following size and weight specifications.
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For the maximum weight accepted by each destination, refer to either the:
If we can’t determine the dimensions and weight of any returned parcel, we reserve the right to charge based on a default weight of 1 kg (2.2 pounds) for domestic Parcel Services and 750 g (26.4 ounces) for Prepaid envelopes and labels.
For an odd-shaped non-rectangular item, we take measurements at the widest points.
The Weights and Measures Act and Regulations and its terms and conditions govern weight and measurement. Visit the Measurement Canada website for details.
We consider an item out-of-spec if it exceeds our maximum size or weight specifications in the above tables.
We’ll apply a surcharge to an out-of-spec item that comes into our possession. At any point, we may refuse the item or return it to the shipper. We may deliver the item at our sole discretion and we may apply extra fees.