Please note:
You can’t address Priority™ Worldwide items destined for the U.S. to a post office box. We accept Priority Worldwide shipments addressed to a post office box for delivery to specific destinations.
Tracking gives you the latest information on the location and status of your item. We update our information as it becomes available.
We’ve deployed systems and capabilities throughout the delivery network to scan barcodes and track items when:
Tracking of items by a postal administration or designated operator is available:
Please note: We’ll provide tracking information for delivery confirmation upon delivery or attempted delivery from the postal administration or designated operator. This provides positive information that the item arrived at its destination. The item number (ID) is scanned, and the date captured.
The information is usually available:
Delivery Confirmation isn’t available for items mailed to American military post offices or U.S. territory addresses.
Delivery updates is a free option that allows you to receive email notifications of item-tracking events as they occur.
This option is available when you create a parcel Order with our Electronic Shipping Tools (EST) or Snap Ship.
The option is also available if you use Track at canadapost.ca.
You may enter a total of four email addresses per shipment.
Delivery updates tracking-event types include:
Ship - Indicates that the shipment Order has been created, and that someone has given us the item for delivery (only available when using EST or Snap Ship).
Exception - Notifies you of any unforeseen delivery interruptions.
For example:
Delivery - Notifies you when the item is:
We commit to providing a delivery scan event for every barcoded item that’s:
This event gives electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned, and the system captures the date and time. This information is usually available on our Track page immediately after delivery and no later than noon the next business day after delivery.
You can receive updates through an automated phone response system by calling 1-866-607-6301.
Items will be delivered to a post office box in a destination where this type of delivery is available. Items addressed to a post office box aren’t eligible for the On-Time Delivery Guarantee or the Money Back Guarantee.
You can’t address Priority™ Worldwide items destined for the U.S. to a post office box. We accept Priority Worldwide shipments addressed to a post office box for delivery to specific destinations.