Delivery options

We offer the following options for the delivery of items in Canada. 

Items with Signature (without the Collect on Delivery option)

Delivery destination Procedure
Community mailbox and group mailbox

We’ll make a delivery attempt at the addressee’s door 1.

If no one is available, we’ll leave a Delivery Notice Card 3 at the door.

Door

We’ll make a delivery attempt at the addressee’s door 1.

If no one is available, we’ll leave a Delivery Notice Card 3 at the door.

Rural mailbox We’ll make a delivery attempt at the addressee’s door 1.

If no one is available, we’ll leave a Delivery Notice Card 3 at the door.

Post office box or general delivery We’ll leave a Delivery Notice Card 2 in the addressee’s post office box.

Items with Collect on Delivery (including Signature option)

Delivery destination Procedure
Community mailbox and group mailbox We’ll leave a Delivery Notice Card 2 in the mail receptacle.
Door We’ll leave a Delivery Notice Card 2 at the door.
Rural mailbox We’ll leave a Delivery Notice Card 2 in the mailbox.
Post office box or general delivery We’ll leave a Delivery Notice Card 2 in the addressee’s post office box.

Items without Signature or Collect on Delivery

Delivery destination Procedure
Community mailbox and group mailbox

We’ll deliver the item to the mail receptacle or parcel compartment.

If the item is too large for the mail receptacle or parcel compartment, we’ll make a delivery attempt at the addressee’s door 1.

If no one is available, we may safe drop 3 the item or leave a Delivery Notice Card 2 at the door.

Door

We’ll deliver the item to the door.

If no one is available and the item is too large for the mail receptacle, we may safe drop 3 the item or leave a Delivery Notice Card 2 at the door.

Rural mailbox

We’ll deliver the item to the mail receptacle.

If the item is too large, we’ll leave a Delivery Notice Card 2 in the mailbox.

Post office box or general delivery

We’ll deliver the item to the addressee’s post office box.

If the item is too large, we’ll leave a Delivery Notice Card 2 in the post office box.

1 In rural areas, when the mail receptacle is a community mailbox, group mailbox, or a rural mailbox, we’ll make a delivery attempt at the door when the door is within 500 m of the line of travel. Otherwise, we’ll leave a Delivery Notice Card 2 in the addressee’s mail receptacle.

 

2 We use a Delivery Notice Card to show that the item is available for pickup at a nearby post office. We’ll send a Final Notice Card to the addressee if they haven’t picked up the item after 5 calendar days. We’ll hold the item at the post office for 15 calendar days, after which time we’ll return it to the sender.

 

For apartment buildings, we’ll make a delivery attempt at the door. In buildings with an intercom, we consider attempting to contact the addressee using the intercom as a delivery attempt. In cases where the elevator is out of service, we'll attempt delivery where reasonably possible, taking safety into consideration. Otherwise, we’ll leave a Delivery Notice Card for the addressee.

 

For condominiums, the security guard or concierge may sign on behalf of the customer according to the resident’s condominium agreement and the official Letter of Authorization form they complete and submit. The resident must provide a copy of either document to us. This authorization doesn’t apply to items that need proof of identification.

 

3 It’s at our discretion to consider leaving the item in a safe-drop location, if the item doesn’t need a signature or Collect on Delivery. For an apartment building, we may leave the item with the building administration personnel. We’ll leave a Safe Drop Card, indicating the safe-drop location, in the addressee’s mail receptacle.