Tracking Events and Services

Tracking gives you the latest information on the location and status of your item. We update our information as it becomes available.

Tracking and Delivery Confirmation

Our advanced tracking technology allows you and your customers to know the status of barcoded items, regardless of their destination. You can choose to receive delivery status updates automatically by email and have these updates sent to your customers.

You can view the progress of each of your barcoded parcel deliveries through our system anytime online. We log each item-tracking event and display it through our online tracking system for one year. You can view and print a Delivery Confirmation online for up to one year once your parcel is delivered. A hard copy of a Delivery Confirmation is also available up to seven years through customer service.

Visit our Track page or call customer service at 1-866-607-6301.

At the time of label creation, we assign a unique tracking number to each parcel item. We track items as they travel through the delivery network.

Label creation and tracking events may occur when:

  • Someone electronically creates a shipping label using:
    • Our Electronic Shipping Tools (EST)
    • Snap Ship
    • Ship Online
    • A customer-developed or third-party shipping system approved by us
  • We pick up an item from your location or drop it off at a Canada Post site.
  • We sort the item in a major Canada Post facility.
  • The item approaches the final stages of the delivery process, and we send it out for delivery with our delivery agents.
  • The item is ready for you to pick up at one of our facilities for large volume receivers.
  • We successfully deliver the item, or it’s deemed undeliverable and returned to sender.
  • We make a delivery attempt, but the recipient isn’t available to accept the delivery. We’ll leave a Delivery Notice Card indicating where the recipient can pick up the item.
  • We issue a final Delivery Notice Card if no one has picked up the item at the post office.
  • An item isn’t deliverable because it was shipped to an incorrect address, the recipient refused to accept the delivery, or no one claims the item at a post office. We’ll then return the shipment to the sender or send it to a secure facility for disposal.
  • The shipper has made an error in the postal delivery address. We’ll try to correct the error and have the item delivered. If we can’t determine the correct delivery address, we’ll return the item to the sender.
  • We made an error in the transportation of the item causing a possible delay.
  • We’re experiencing circumstances beyond our control (for example, transportation delays, demonstrations, or a power outage in the public grid), causing a possible delay of the delivery. We’ll make force majeure scans in the event of severe weather and natural disasters such as:
    • Major snow storm
    • Ice
    • Unplowed streets
    • Extreme heat
    • Cold weather
    • Tornado
    • Hurricane

Delivery updates

By email

Delivery Updates is a free option that allows you to receive email notifications of item-tracking events as they occur.

This option is available to all customers creating parcel Orders with our Electronic Shipping Tools (EST) or Snap Ship.

The option is also available if you use Track at canadapost.ca.

You may enter a total of four email addresses per shipment.

Delivery Updates tracking-event types include:

Ship - Indicates that the shipment Order has been created, and that someone has given us the item for delivery (only available when using EST or Snap Ship).

Exception - Notifies you of any unforeseen delivery interruptions.

Some examples include:

  • Items that we return to the sender or refuse
  • Items delayed due to circumstances beyond our control
  • Addressing errors
  • Transportation errors

Delivery - Notifies you when the item is:

  • Out for delivery
  • Ready for pickup at a post office
  • Confirmed delivered to a residence, community mailbox, or parcel locker

Online

We commit to providing a delivery scan event for every barcoded item that’s:

  • Successfully delivered
  • Determined to be undeliverable and returned to the sender

This event gives electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned, and the system captures the date and time. This information is usually available on our Track page  immediately after delivery and no later than noon the next business day after delivery.

By phone

You can receive updates through an automated phone response system by calling 1-866-607-6301.