Some exceptions may apply (see “Excusable Delay” in the General Terms and Conditions).
Tracking gives you the latest information on the location and status of your item. We update our information as it becomes available.
Our advanced tracking technology allows you and your customers to know the status of barcoded items, regardless of their destination. You can choose to receive delivery status updates automatically by email and have these updates sent to your customers or your customers can also request to receive text message updates when using our tracking tool at canadapost.ca/track or our mobile app.
You can view the progress of each of your barcoded parcel deliveries through our system anytime online. We log each item-tracking event and display it through our online tracking system for one year. You can view and print a Delivery Confirmation online for up to one year once your parcel is delivered. A hard copy of a Delivery Confirmation is also available up to seven years through customer service.
At the time of label creation, we assign a unique tracking number to each parcel item. We track items as they travel through the delivery network.
Label creation and tracking events may occur when:
Delivery Updates is a free option that allows you to receive email notifications of item-tracking events as they occur.
This option is available to all customers creating parcel Orders with our Electronic Shipping Tools (EST) or Snap Ship.
The option is also available if you use Track at canadapost.ca.
You may enter a total of four email addresses per shipment.
Delivery Updates tracking-event types include (Available with email notifications):
Ship - Indicates that the shipment Order has been created, and that someone has given us the item for delivery (only available when using EST or Snap Ship) (Available with email notifications).
Exception - Notifies you of any unforeseen delivery interruptions (Available with email and text message notifications).
Some examples include:
Delivery - Notifies you (available with email and text message notifications) when the item is:
We commit to providing a delivery scan event for every barcoded item that’s:
This event gives electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned, and the system captures the date and time. This information is usually available on our Track page immediately after delivery and no later than noon the next business day after delivery.
You can receive updates through an automated phone response system by contacting customer service.