Features and options overview

A feature is provided automatically as part of the basic service.

An option is a service enhancement that’s not included automatically as part of the basic service.

If you want to add an option to your selected service, you must select the option at the time of shipping to ensure it's properly captured and linked to the unique tracking number.

You may select options when using Canada Post’s Electronic Shipping Tools (EST), Snap Ship, or when you affix an extra Canada Post approved label or sticker on the shipping label.

Most options are available for an extra fee.

Features and options for Parcel Services – Canada

Legend:

checkmark iconmeans the feature is included with the service

dollar sign iconmeans the option comes with an extra fee

cross iconmeans the feature or option isn't available with the service

1 Up to $100.

 

2 Up to $5,000. The purchase of the Signature option is mandatory for Additional Liability Coverage.

 

3 Up to $5,000. ($999 cash and $100 credit card). This option is not available at a non-automated post office.

 

4 Image is available. You must select Signature at the time of mailing.

 

5 A signature will be obtained upon delivery.

Features and options for Prepaid products

Legend:

checkmark iconmeans the feature is included with the service

dollar sign iconmeans the option comes with an extra fee

cross iconmeans the feature or option isn't available with the service

no charge iconrepresents a no-charge option

Features and options Priority™ Prepaid envelope Priority™ Prepaid label Xpresspost™ Prepaid envelope Xpresspost™ Prepaid label Expedited Parcel™ Prepaid envelope
Tracking and delivery
On-Time Delivery Guarantee Feature available Feature available Feature available Feature available Feature available
Tracking and Delivery Confirmation Feature available Feature available Feature available Feature available Feature available
Delivery updates Feature available Feature available Feature available Feature available Feature available
Reference Number Tracking Feature available Feature available Feature available Feature available Feature available
Coverage options
Liability Coverage
(up to $100)
Feature available Feature available Feature available Feature available Feature available
Additional Liability Coverage
(up to $5,000) 1
Option with extra fee Option with extra fee Option with extra fee Option with extra fee Option with extra fee
Signature
Signature No-charge option No-charge option Option with extra fee Option with extra fee Option with extra fee
Signature Hard Copy 2 Option with extra fee Option with extra fee Option with extra fee Option with extra fee Option with extra fee
Proof of Age 1 Option with extra fee Not available Option with extra fee Not available Not available
Flexible delivery options
Leave at Door (Do Not Card) 1 Feature available Not available Feature available Not available Not available
Do Not Safe Drop 1 Feature available Not available Feature available Not available Not available
Card (Hold) for Pickup 1 Feature available Not available Feature available Not available Not available
Pickup Services
Recurring (Scheduled) Pickup 3 Option with extra fee Option with extra fee Option with extra fee Option with extra fee Option with extra fee
One-Time On-Demand Pickup 4 No-charge option No-charge option Option with extra fee Option with extra fee Option with extra fee
Third-Party Recurring (Scheduled) Pickup 3 Option with extra fee Option with extra fee Option with extra fee Option with extra fee Option with extra fee
One-Time Third-Party On-Demand Pickup 4 No-charge option No-charge option Option with extra fee Option with extra fee Option with extra fee
Returns
Return to Sender 5 Option with extra fee Option with extra fee Option with extra fee Option with extra fee Option with extra fee

1 Available with Canada Post’s Electronic Shipping Tools (EST) or a customer-developed/third-party shipping system. The purchase of the Signature option is mandatory for additional Liability Coverage.

 

2 The signature image is available at no additional charge.

 

3 Recurring (Scheduled) Pickup is free when customers purchase $15,000 or more of parcel shipping services annually per pickup location. Visit our Request a pickup page for a list of areas where Canada Post offers Pickup Services or to request a pickup.

 

4 One-Time On-Demand Pickup is free when customers have an active Recurring (Scheduled) Pickup. Visit our Request a pickup page to see where Canada Post offers Pickup Services or to request a pickup.

 

5 All associated Return to Sender shipping fees are the responsibility of the customer and are based on the greater of the actual weight or volumetric equivalent of actual weight.

Please note:

All options must be selected at the time of mailing. Exceptions and conditions apply. Contact your Canada Post sales representative for details.

Features and options for Xpresspost Certified

Legend:

checkmark iconmeans the feature is included with the service

dollar sign iconmeans the option comes with an extra fee

Features and options Xpresspost™ Certified
Tracking and Delivery
On-Time Delivery Guarantee Feature available
Tracking and Delivery Confirmation Feature available
Automated Delivery Confirmation 1 Feature available
Delivery updates Feature available
Reference Number Tracking Feature available
Signature
Signature Feature available
Signature Hard Copy 2 Option with extra fee
Pickup Services
Recurring (Scheduled) Pickup 3 Option with extra fee
One-Time On-Demand Pickup 4 Option with extra fee
Third-Party Recurring (Scheduled) Pickup 3 Option with extra fee
One-Time Third-Party On-Demand Pickup 4 Option with extra fee
Returns
Return to Sender 5 Option with extra fee

1 Available when Canada Post’s Electronic Shipping Tools (EST) or a customer-developed/third-party shipping system is used.

 

2 Signature image is available at no additional charge.

 

3 Recurring (Scheduled) Pickup is free when customers purchase $15,000 or more of parcel shipping services annually per pickup location. Visit our Request a pickup page to see where Canada Post offers Pickup Services or to request a pickup.

 

4 One-Time On-Demand Pickup is free when customers have an active Recurring (Scheduled) Pickup. Visit our Request a pickup page to see where Canada Post offers Pickup Services or to request a pickup.

 

5 All associated Return to Sender shipping fees are the responsibility of the customer and are based on the Xpresspost Certified returns rate.

Please note:

All options must be selected at time of shipping. Liability Coverage isn’t available.