Depositing requirements

We offer the following options for the deposit of items:

Post office

You may deposit items at a post office during advertised hours of acceptance. Visit our Support page or call customer service at 1-866-607-6301 to find the Canada Post approved postal facility.

Street letter box

If size permits, you may deposit the following items into a street letter box (excluding Priority™ items):

  • Prepaid products
  • Items processed and paid (by credit card or supplier account) through Electronic Shipping Tools (EST) or Ship Online

Please note:

It’s unacceptable to deposit Priority items in street letter boxes, parcel receptacles, or other such mail receptacles. The On-Time Delivery Guarantee doesn’t apply to items you deposit in such receptacles.