Overview

Parcel Services shipping in Canada is for people who need to ship documents or parcels.

You must deposit the items in Canada for delivery in Canada.

The following services are available:

Priority

Priority™ is our fastest delivery service for time-sensitive items.

Xpresspost

Xpresspost™ is a fast and cost-effective delivery service.

Xpresspost Certified

Xpresspost™ Certified is our document-shipping service that captures the recipient’s signature on delivery of the item. This product is ideal for sending important notices or legal or court documents. If the receiver refuses to sign for the item, the item will be sent back to the original shipper (Return to Sender).

Expedited Parcel

Expedited Parcel™ is a cost-effective ground delivery service available to customers with a Standing Offer Agreement and to Solutions for Small Business™ cardholders only.

Regular Parcel

Regular Parcel™ is a cost-effective ground delivery service.

Please note:

Products and services are subject to terms and conditions set out in the General Terms and Conditions.

Our Parcel Services are also available with a Standing Offer Agreement. If you’re a customer with a Standing Offer Agreement, you must consult the Parcel Services customer guide to get detailed information and applicable terms and conditions. Customers with a Standing Offer Agreement may also consult our list of Parcel Services support documents or call a Commercial Service Network representative at 1-866-757-5480 for general information.

Prepaid products

Prepaid products are flat-priced and postage included. You can buy them in advance and use them as needed.

Prepaid envelopes

Prepaid envelopes are available for Priority and Xpresspost. Prepaid envelopes are also available for Regional and National destinations.

Prepaid envelopes include:

  • On-Time Delivery Guarantee
  • Delivery Confirmation and the ability to track your items online
  • Up to $100 Liability Coverage for loss or damage (shipments in Canada and to the U.S. only)

Prepaid labels

Prepaid labels are available for Priority, Xpresspost, and Expedited Parcel services. Prepaid labels are only available to customers with a Standing Offer Agreement. You must order prepaid labels in advance, as we need to overprint them with your name and address. Prepaid labels can’t be used on Oversize or unpackaged items, items to air stage offices, or items to the Nunavut, Northwest Territories, or Yukon regions.

Note: To set up a contract for Prepaid labels, contact your Canada Post sales representative.

Flat rate box

Flat rate box is a convenient way to ship items (up to 5 kg [11 pounds]) in Canada.

Xpresspost Certified

Xpresspost™ Certified is a service for sending documents that captures the recipient’s signature upon delivery of the item. This service is ideal for sending important notices as well as legal and court documents. Xpresspost Certified offers features that meet certain legislative and regulatory requirements such as Automated Delivery Confirmation and signature capture. Customers are solely responsible for ensuring that the Xpresspost Certified service meets their internal, legal, and all other requirements. It’s only available to customers with a Standing Offer Agreement.

We’ve designed the Parcel Services customer guide to give you the detailed information needed to get the most from our Xpresspost Certified service. You can also call the Commercial Service Network at 1-866-757-5480 for general information on products and services.

Note: To set up a contract for Xpresspost Certified products, contact your Canada Post sales representative.

How to order prepaid envelopes and labels/return an order

To place an order:

  • Visit canadapost.ca/shop (for envelopes only).
  • Send an email to commercial.orderdesk@canadapost.ca (for envelopes only).
  • Call Customer Service at 1-866-607-6301 (envelopes or labels).

Note: Minimum and maximum order quantities apply for Prepaid products. To obtain contract information on our product and services or to place a large order, contact your Canada Post sales representative. A lead time of three to six months could be required for a large order, depending on product availability.

Customers ordering Prepaid envelopes without a pre-affixed shipping label must have an active commercial account to produce the free‑of‑charge labels. Customers must use their envelopes prior to closing their account.

Prepaid products should be used within three years of purchase. Canada Post cannot guarantee delivery for Prepaid products older than three years.

To make a claim for a lost or damaged order:

  • Call Customer Service at 1-866-607-6301.
  • Send an email to commercial.orderdesk@canadapost.ca.

Note: A claim for a lost or damaged order must be made within 60 calendar days from the date of order. Proof of damage may be required.

To return an order:

  • Within 10 calendar days of receiving the order, call 1-877-632-6347 for a return authorization number.
  • Return the item unopened in its original, unmarked wrapping.
  • Include the return authorization number and the receipt for the order.

Note: The refund will be based on the original method of payment.