Support

If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.

Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.

Shipping routes are set depending on the location of our facilities and the destination.

The reasons why mail is returned to sender or undeliverable, and what you can do to fix it.

Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

Find out about the pickup location for your parcel or letter after an attempted delivery.

Contact us to request the restart of advertising mail delivery to your address.

Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.

Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.

Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.

Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:

If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.

We’ll send you an email when your package is ready to be picked up.

Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.

There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs

Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.

Find out about the customs process for receiving a package from another country.

Choose from a list of help topics for the most common mail delivery and business issues. Open a service ticket online to report the problem and get help.

Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.

Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.

Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.

Learn how to stop receiving both addressed and unaddressed advertising mail and find out more about Canada Post’s privacy practices.

Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.

Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.

Find out what to do if you tried to complete your change of address request online, but authentication failed.

After verifying the end date on your Mail Forwarding contract, use this form to report the problem:

Having trouble completing the identification process when buying Mail Forwarding online? You can still pay online and then show your ID at a post office.

How do I change my mailing address? See how to get Mail Forwarding service, what mail forwarding costs and how far in advance to order it.

Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.

If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

Find out how to sign up for mail forwarding online or at the post office.

Find out if you have to make alternate arrangements to have your mail forwarded to your new address.

Looking to cancel Mail Forwarding? Here’s how:

Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

If you purchased Mail Forwarding but are getting someone else's mail along with your own, use this online form to report the problem.

You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.

Mail forwarding, mail, forwarding, change service, change, service, extend service, extend, service

When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.

Renew, cancel or make changes to your Mail Forwarding service online or at the post office.

If you give your email when you purchase mail forwarding, your information will not be disclosed to other organizations.

Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online in minutes.

Hold Mail will stop flyers and newspapers, but not parcels.

To buy Hold Mail at a post office, you need government-issued photo ID. To purchase it for another person or a business you need a letter of authorization.

Hold Mail service cannot be used if you receive mail at a shared or institutional address, such as a dormitory or rooming house.

Extend your Hold Mail service online before or after your service ends.

Looking for your mail before your contract ends? Here’s how to receive it:

Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

If you have lost or broken community mailbox keys or if you have just moved, you can request new keys online.

Have questions about your community mailbox? Explore Frequently Asked Questions for answers:

If you find the main door on a community mailbox is open, here’s how to report it to Canada Post.

If you see a damaged or vandalized mailbox, report it to Canada Post postal security.

Find out why your delivery may have been sent to the post office.

Yes!

Is this open to other delivery providers

Find out how to set a delivery preference. Choose your location and sign up for email notifications.

How do I know if a company is FlexDelivery-friendly

Using your FlexDelivery address is easy. Here’s how:

My Mailbox beta release participation conditions

Don’t worry! Here’s why your FlexDelivery address doesn’t match your post office:

Find out how to fill out the address form during online checkout using your FlexDelivery address.

Can I use FlexDelivery internationally

Photo Confirmation is a free feature where a photo of your package is taken after a safe-drop delivery.

The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.

Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.

Find out how to close an Individual or Commercial Postal Box.

PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.

How to get your package from the Canada Post parcel locker when you find a notice and a key in your mail box.

Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.

Regular letters mailed in Canada usually arrive in 2 to 4 days. USA and international delivery times are usually in 4 to 7 days and vary by country.

Learn the postage you need for a letter or parcel depending on its weight, size and destination.

Learn how to prepare and package parcels to help Canada Post deliver your items safely and securely.

Looking to send something internationally? Here’s how you can do it with Canada Post

Get a discounted rate to mail library materials to your Canadian patrons. Also, your postage rate covers outgoing and return postage.

Once a letter is mailed, we must attempt to deliver it to the destination address.

Find the size and weight specifications for sending letters to the U.S. and internationally.

Stay connected with Canadian Forces anywhere in the world. Find out how to use the Canadian Forces Postal Service to send all mail at domestic prices.

What happens when mail is addressed incorrectly and why items are returned to the sender?

Find out how big and heavy your parcel can be, and how that affects the cost of sending it. Calculate your shipping price based on dimensions, weight and shape.

Learn how to address envelopes and parcels to help Canada Post deliver your mail to the right place, faster.

Find the length, width, thickness, weight and ratio specifications for Canada Post’s Registered Mail service.

See the delivery standards for how long it should take for mail, letters or parcels to arrive based on mailing price and the destination.

Read this article for in-depth info and FAQs on getting a return label.

Learn about prohibited and controlled items that you cannot send through the mail, either within Canada or internationally.

Some postal services are not available to certain overseas countries. Find out if there are limitations on mailing to your international destination.

Find acceptable dimensions for mail delivered by Canada Post.

Learn how to prepare and print barcodes for Registered Mail items using Canada Post labels, prepaid envelopes and EST desktop software.

Some postal services, like Registered Mail, provide a receipt showing your purchase of postage for a specific address on a specific day.

Learn what COD is, how it works, and how you can use it with Canada Post.

Get answers to frequently asked questions about the Quick Drop package return service.

Find out about Priority, Xpresspost and Expedited prepaid envelope and label options. Includes features, options, destinations, sizes and weight.

Select your desired philatelic combinations and we’ll automatically send them to you for every stamp release.

Find about the stamp selection process and how to submit a suggestion or apply to design a stamp.

Permanent stamps have no expiry. After you buy them, they’ll be accepted even if stamp prices change.

Find out more about how we use two-step verification to boost your online account security.

Log in, enter My Support, and check the status of your service ticket. Click for more information.

Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.

A letter of authorization lets you act on behalf of another person or a business to pick up mail or apply for postal services. Download one here.

First look up your post office in Find a Post Office and then you can view the hours of operation for that location.

Process for shipping parcel pack to the merchant. Includes instruction for prepaid shipping and shipping paid by customers

We may close or relocate a post office to improve operations and remain competitive.

Over 6,300 post offices are available to take your call! Here’s how to get in touch:

Many remote communities are served by post offices called air stage offices. Find out about shipping to and from air stage offices.

Find holiday hours here. Canada Post is closed on national, provincial and territorial holidays.

Use MoneyGram to send money in Canada or internationally. Buy your MoneyGram in person at any post office across Canada.

To buy a Money Order, you must provide the name of the sender and the name of the recipient (payee). These requirements protect your Money Order.

To collect a MoneyGram electronic money transfer, go to any post office. Receive up to $500 in cash if funds are available, or receive payment by cheque.

Call Global Assistance at any time, from anywhere in the world for Cash Passport support, to notify Mastercard of a lost or stolen card or to contest a charge.

Find out how to add money to your Canada Post reloadable Visa prepaid card and how to check your balance.

Find out what features you need to check to help you spot a counterfeit Canada Post Money Order.

Find out how to cash your Canada Post postal Money Order and how to request a refund.

Pay your bills with a MoneyGram electronic money transfer at a post office. You don’t need a bank account to use it.

Find out why postal Money Orders don’t all look the same. Most, however, are either peach (Canadian dollars) or green (U.S. dollars).

The Canada Post mobile app is available in English and French. Find out how to change the language and save your preference.

Get help with our online Find a Post Office tool. Enter your postal code, address or intersection and get a list of nearby post offices and outlets.

Get postal codes for Canadian addresses using the Find a Postal Code online tool.

Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.

Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.

To return your purchase bought online from Canada Post, call us for an authorization number.

When you enter personal data for a purchase, it is used only to complete your request and ship your order.

Here’s how we keep data safe when you order online at Canada Post.

Follow these tips to prevent mail theft and protect yourself against identity fraud. Keep the mail you receive and the mail you send safe.

Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.

Someone may have used your address to label a fraudulent mailing with a legitimate return address. There is an ongoing investigation into this matter.

Find out how to make an access to information request at Canada Post, including contact details for the Access to Information Directorate.

Find out where to get information on government Access to Information and Privacy Act requests.

Find out which web browsers are supported by canadapost.ca, what additional plug-ins it uses and how it uses cookies.

Sometimes clearing your cache and cookies helps Canada Post products work smoothly. Here’s how:

Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.

Canada Post does not send unsolicited emails or texts requesting personal information such as credit card numbers, account numbers, address and or passwords.

The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.

A description of what federal and provincial sales taxes apply to different Canada Post products and which ones are tax exempt.

A description of what federal and provincial sales taxes apply to Canada Post products and which products are tax exempt.

Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.

Find up-to-date fuel surcharge information on Canada Post services.

Terms and conditions for the Telus Stand with Owners contest.

Terms and conditions for the Solutions for Small Business lightweight shipping temporarily reduced rates.

These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.

Read Hold Mail terms and conditions, including service delivery limitations and legal statements.

Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.

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My Mailbox beta Terms and Conditions

These Terms and Conditions govern your use of the Package Redirection service for shippers.

To link to Canada Post from your website, use a text link that leads to the Canada Post home page.

Read the terms of use and legal terms and conditions for the Canada Post website.

How to rent, cancel, and use a commercial Postal Box at Canada Post.

Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.

These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.

Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.

Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.

Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.

Find out about our eProcurement, purchasing, payment and invoicing policies. We answer all your frequently asked questions.

Ensure that the mailboxes you install in new subdivisions and condos meet Canada Post requirements. Download the Delivery Planning Standards manual.

Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.

Security Screening Guide & Instructions for Canada Post contractors only.

New Canada Post concept stores take customer convenience to the next level with innovative features and self-serve stations.

As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.

Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.

Learn if you meet the eligibility requirements for an award and the steps to apply. Read all the frequently asked questions.

Find out how to apply for a Community Foundation grant. Read all the frequently asked questions.

Write a letter to Santa and he'll write back. Get Santa's address. Find out how to email Santa.

If you’re having difficulty with a document or an online form, let us know and we’ll try to provide an alternative.

If you can’t retrieve your mail from the mailbox due to snow buildup, you can request snow clearance through a variety of contact options.

Canada Post welcomes feedback about accessibility. Learn about the variety of accessible feedback contact options.

Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.

Service animals are welcome in all post office locations, including postal outlets located within another retailer. Supporting documentation is not required.

We are working to make sure the Canada Post mobile app is accessible to all customers. Learn about the variety of accessible feedback contact options.

Find all the information you need to contact Canada Post the way you prefer.

Canada Post is on Facebook, Twitter, LinkedIn, YouTube and more. Learn which accounts to follow to get the information you are looking for.

Contact us to share your comments about your experience with one of our employees.

Sign in to our website to find out your Savings Level, your order history for the last quarter and how close you are to reaching the next Savings Level.

Find answers to your questions for the Solutions for Small Business lightweight shipping temporarily reduced rates.

Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.

Find out which shipping and marketing services and tools are available to Solutions for Small Business members.

How to become a commercial customer and get access to our Online Business Centre shipping tools and discounts.

Find out how we keep your business account secure and what you can do as an account owner

Commercial customers, after you sign a contract, create your online profile, username and password and use our online shipping tools and services.

Having trouble with business mailings? Find out how to get help from Canada Post.

Contact customer support online, by phone, or find resolution with one of our support articles.

Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.

Get fast and easy online shipping and mailing from our website or your intranet. For small to mid-sized businesses who ship and mail within Canada.

Have questions about connect? Check the FAQ for answers:

Make payments to your commercial account directly from your bank, credit card, online, or by cheque.

Requesting a copy of your invoice is easy. Follow these steps:

You can shop online using your Visa, MasterCard and American Express. Commercial customers can also pay by account.

How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.

You’ll get an email from Canada Post with a PDF when invoices are available. Here’s what to do with it:

Get your account balance, transaction history and more when you sign in to Manage My Accounts. If you need more help, use this form to contact us.

Find out how to get a refund for your spoiled meter impressions. Find out where to return the meter impressions, and the fee involved.

Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.

There are several ways commercial customers can pay by Credit Card. Pick the one best for you:

Here’s how to cancel a shipping label or manifest online with Canada Post.

Add pickup web services to your e-commerce solution. Easily request a pickup at your business. Ideal for Ship From Store applications.

Get information on Package Redirection online. Find out about redirection costs and package eligibility.

Definitions of the terms that appear in Intelligence 360 reports and pages.

An Intelligence 360 user administrator controls access and sets user roles in your company.

A Shipping profile report defines volume as the number of items billed within the stop the clock time. A Delivery performance report checks for an electronic manifest scan AND a delivered or a attempted delivery scan.

In the Intelligence 360 Tracking summary report, compare delivery standard dates to the delivery or stop the clock date. Items delivered after the delivery standard date are late.

Intelligence 360 Shipping profile and Delivery performance reports cannot be merged

Set permissions for employees can see and do in Intelligence 360.

There is no limit to the number of Intelligence 360 reports you can create

The Intelligence 360 Shipping profile: by destination report shows the origin to the destination city but not postal code details.

To add a customer number to Intelligence 360, call your sales representative.

Get detailed status information on outgoing parcel items.

Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.

Instructions on how to create a tracking summary report in Intelligence 360

If you can’t access Intelligence 360 and are a user administrator, contact your Canada Post sales’ representative

Information in Intelligence 360 is updated every 15 minutes.

The Intelligence 360 Service ticket report shows the service tickets for items that are late, lost or damaged that you created with Canada Post

Intelligence 360 starts collecting your information on the day you are set up within the tool. You can access information as far back as 2 years

You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.

Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.

Get detailed status information on inbound returns

If an item is redirected, privacy policies require that the destination address be shown as Unknown in Intelligence 360.

Instructions on how to create a report of shipping profile by customer number

Instructions on how to create a shipping performance summary by customer number.

The Intelligence 360 Performance summary reports use 3 steps to calculate delivery performance numbers.

Instructions on how to create a report of shipping profile by weight category

Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.

Track and filter exceptions to find out why a shipment has not yet been delivered or returned

The average weight of all items billed within a timeframe is either the declared weight or the volumetric equivalent.

The reports you create are saved in My reports section for 30 days. To access a report past 30 days, save it to a folder outside of Intelligence 360.

The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.

Learn step-by-step how to generate a performance summary by delivery standard report in Intelligence 360.

Instructions on how to create a shipping report of parcel volume and cost by destination in Intelligence 360.

Follow these instructions to create a report with shipping variables in Intelligence 360.

Instructions on how to create a shipping performance summary by destination.

In the Intelligence 360 Outbound view, items only appear in one category or delivery stage.

You can only download the item level information within the Intelligence 360 Outbound, Inbound and Exception tabs that you see on your screen.

Intelligence 360 is not available through an Application Program Interface

Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.

Follow these instructions to create a service ticket in Intelligence 360.

Use notifications to stay on top of the status of your most important shipments.

You can store 50 reports in the My reports section of Intelligence 360.

Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

Read this article for in-depth info on managing returns.

Learn how to set up return authorization web service via REST-style architecture.

Check out the FAQs page for help using the tool.

Learn how to set up return authorization web service via SOAP protocol.

Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.

Find out about security, proxy servers and importing and exporting data into EST 2.0 shipping software.

Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.

Having trouble installing updates to EST 2.0 shipping software? Follow these troubleshooting tips.

Find all the resources you need to confidently prepare large mailings for Canada Post.

Find out where to get information to prepare a Publications Mail™ newsletter or magazine mailing.

You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.

Find out if your newsletter, magazine or other mailing qualifies for the discounted postage rates of Publications Mail.

Learn how to set up your Business Reply Mail account, create artwork and test mail pieces to ensure the best postage rates.

Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.