If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.
Rural mailbox rules
Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.
How do I set shipping routes?
Shipping routes are set depending on the location of our facilities and the destination.
Why mail is returned to sender
The reasons why mail is returned to sender or undeliverable, and what you can do to fix it.
Proof of Age requirements
Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:
Where to get your delivery
Find out about the pickup location for your parcel or letter after an attempted delivery.
How to request receiving advertising mail
Contact us to request the restart of advertising mail delivery to your address.
What are the mail and parcel delivery hours?
Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.
Receive your mail while travelling across Canada
Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.
I didn’t get a missed delivery notice
Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.
I was at home, but delivery was not attempted.
Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:
How to resolve undelivered mail
If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.
How do I know if my item is ready to be picked up?
We’ll send you an email when your package is ready to be picked up.
Change how you receive mail
Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.
Mail delivered to wrong address
If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.
Can I refuse delivery of a parcel?
There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs
How will I receive mail at my new home?
Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.
The parcel I am expecting is in customs, what can I do?
Find out about the customs process for receiving a package from another country.
Report a problem or get help with common mail issues
Choose from a list of help topics for the most common mail delivery and business issues. Open a service ticket online to report the problem and get help.
Report a problem or get help with your mail delivery
Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.
How to pay duty and taxes online | Canada Post
Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.
Irregular mail delivery
Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.
How to reduce the amount of advertising mail you receive
Learn how to stop receiving both addressed and unaddressed advertising mail and find out more about Canada Post’s privacy practices.
How to make changes to your Mail Forwarding or Hold Mail service
Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.
Types of mail for Mail Forwarding
Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.
How to verify your identity online
Find out what to do if you tried to complete your change of address request online, but authentication failed.
Delivery to your address hasn’t resumed? Here’s what to do:
After verifying the end date on your Mail Forwarding contract, use this form to report the problem:
Show Mail Forwarding ID at a post office
Having trouble completing the identification process when buying Mail Forwarding online? You can still pay online and then show your ID at a post office.
How can I change my mailing address or forward my mail
How do I change my mailing address? See how to get Mail Forwarding service, what mail forwarding costs and how far in advance to order it.
Report problems with Mail Forwarding online
Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.
How Mail Forwarding works
If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.
Set up mail forwarding online or at the post office.
Find out how to sign up for mail forwarding online or at the post office.
Limits of Mail Forwarding Service
Find out if you have to make alternate arrangements to have your mail forwarded to your new address.
How to cancel Mail Forwarding
Looking to cancel Mail Forwarding? Here’s how:
Only some mail is being forwarded
Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.
How to report getting someone else's forwarded mail
If you purchased Mail Forwarding but are getting someone else's mail along with your own, use this online form to report the problem.
Buying Mail Forwarding for a business or another person
You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.
How to renew mail forwarding
Mail forwarding, mail, forwarding, change service, change, service, extend service, extend, service
Mail not being forwarded
When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.
How to make changes to Mail Forwarding
Renew, cancel or make changes to your Mail Forwarding service online or at the post office.
Preserving your email privacy online
If you give your email when you purchase mail forwarding, your information will not be disclosed to other organizations.
How do I put my mail on hold?
Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online in minutes.
Does Hold Mail stop flyers, newspapers and parcels?
Hold Mail will stop flyers and newspapers, but not parcels.
What ID do I need to buy Hold Mail at the post office?
To buy Hold Mail at a post office, you need government-issued photo ID. To purchase it for another person or a business you need a letter of authorization.
Why can’t I buy Hold Mail service for my address?
Hold Mail service cannot be used if you receive mail at a shared or institutional address, such as a dormitory or rooming house.
How do I extend my Hold Mail service?
Extend your Hold Mail service online before or after your service ends.
Getting your mail before Hold Mail ends
Looking for your mail before your contract ends? Here’s how to receive it:
Problem with Hold Mail service
Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.
How to get new community mailbox keys
If you have lost or broken community mailbox keys or if you have just moved, you can request new keys online.
Community Mailbox FAQ
Have questions about your community mailbox? Explore Frequently Asked Questions for answers:
Report open community mailbox
If you find the main door on a community mailbox is open, here’s how to report it to Canada Post.
How to report a damaged mailbox
If you see a damaged or vandalized mailbox, report it to Canada Post postal security.
Why did my package go to the post office?
Find out why your delivery may have been sent to the post office.
Is FlexDelivery free?
Yes!
Is this open to other delivery providers
Is this open to other delivery providers
Set a delivery preference | Canada Post
Find out how to set a delivery preference. Choose your location and sign up for email notifications.
How do I know if a company is FlexDelivery-friendly
How do I know if a company is FlexDelivery-friendly
How do I use my FlexDelivery address?
Using your FlexDelivery address is easy. Here’s how:
My Mailbox beta release participation conditions
My Mailbox beta release participation conditions
Why is my FlexDelivery address different from the post office?
Don’t worry! Here’s why your FlexDelivery address doesn’t match your post office:
How to use your FlexDelivery address
Find out how to fill out the address form during online checkout using your FlexDelivery address.
Can I use FlexDelivery internationally
Can I use FlexDelivery internationally
MyMail Frequently Asked Questions
FAQ about Photo Confirmation for delivered packages
Photo Confirmation is a free feature where a photo of your package is taken after a safe-drop delivery.
My Mailbox beta FAQ
How can I pay my P.O. Box fees?
Rental fees for postal boxes
The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.
How to rent a P.O. Box
Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.
How do I cancel a Postal Box?
Find out how to close an Individual or Commercial Postal Box.
P.O. Box size choices
PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.
How to get your parcel from a parcel locker
How to get your package from the Canada Post parcel locker when you find a notice and a key in your mail box.
What’s a parcel locker
Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.
When will my mail arrive?
Regular letters mailed in Canada usually arrive in 2 to 4 days. USA and international delivery times are usually in 4 to 7 days and vary by country.
How to calculate your postage rate
Learn the postage you need for a letter or parcel depending on its weight, size and destination.
The best way to wrap a package for shipping
Learn how to prepare and package parcels to help Canada Post deliver your items safely and securely.
How to ship outside Canada
Looking to send something internationally? Here’s how you can do it with Canada Post
Library materials mailing service
Get a discounted rate to mail library materials to your Canadian patrons. Also, your postage rate covers outgoing and return postage.
Accidently mailed a letter
Once a letter is mailed, we must attempt to deliver it to the destination address.
U.S. and international letters size and weight chart
Find the size and weight specifications for sending letters to the U.S. and internationally.
Canadian Forces Postal Service
Stay connected with Canadian Forces anywhere in the world. Find out how to use the Canadian Forces Postal Service to send all mail at domestic prices.
What happens to a item that is addressed incorrectly?
What happens when mail is addressed incorrectly and why items are returned to the sender?
At-Home Pickup Pilot FAQ
Size and weight information for parcels and packages
Find out how big and heavy your parcel can be, and how that affects the cost of sending it. Calculate your shipping price based on dimensions, weight and shape.
How to address mail and parcels
Learn how to address envelopes and parcels to help Canada Post deliver your mail to the right place, faster.
Registered Mail dimensions and weight information
Find the length, width, thickness, weight and ratio specifications for Canada Post’s Registered Mail service.
How long does it take for a parcel or letter to arrive
See the delivery standards for how long it should take for mail, letters or parcels to arrive based on mailing price and the destination.
Get a Return Label guide
Read this article for in-depth info and FAQs on getting a return label.
What items cannot be sent through the mail
Learn about prohibited and controlled items that you cannot send through the mail, either within Canada or internationally.
Find out about limits on international mail service
Some postal services are not available to certain overseas countries. Find out if there are limitations on mailing to your international destination.
How big (or small) can my letter be?
Find acceptable dimensions for mail delivered by Canada Post.
How to prepare Registered Mail for delivery
Learn how to prepare and print barcodes for Registered Mail items using Canada Post labels, prepaid envelopes and EST desktop software.
How to show that you mailed a letter or parcel
Some postal services, like Registered Mail, provide a receipt showing your purchase of postage for a specific address on a specific day.
Collect On Delivery (COD): Everything you need to know
Learn what COD is, how it works, and how you can use it with Canada Post.
FAQ about new customs rules for EU shipping
Frequently asked questions about Quick Drop
Get answers to frequently asked questions about the Quick Drop package return service.
Prepaid envelopes and labels
Find out about Priority, Xpresspost and Expedited prepaid envelope and label options. Includes features, options, destinations, sizes and weight.
Create a philatelic standing order
Select your desired philatelic combinations and we’ll automatically send them to you for every stamp release.
Suggest a stamp subject or apply to design a stamp
Find about the stamp selection process and how to submit a suggestion or apply to design a stamp.
What are Permanent™ stamps?
Permanent stamps have no expiry. After you buy them, they’ll be accepted even if stamp prices change.
Frequently asked questions about account security
Find out more about how we use two-step verification to boost your online account security.
Check your service ticket online.
Log in, enter My Support, and check the status of your service ticket. Click for more information.
Frequently asked questions about the beta home page
What ID is required to pick up mail at the post office?
Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.
Letter of Authorization
A letter of authorization lets you act on behalf of another person or a business to pick up mail or apply for postal services. Download one here.
Post office opening hours
First look up your post office in Find a Post Office and then you can view the hours of operation for that location.
Returning shipments to online retailers
Process for shipping parcel pack to the merchant. Includes instruction for prepaid shipping and shipping paid by customers
Why is my post office closing?
We may close or relocate a post office to improve operations and remain competitive.
How can I call the post office?
Over 6,300 post offices are available to take your call! Here’s how to get in touch:
What are air stage offices?
Many remote communities are served by post offices called air stage offices. Find out about shipping to and from air stage offices.
Canada Post holiday hours
Find holiday hours here. Canada Post is closed on national, provincial and territorial holidays.
Transfer money worldwide with MoneyGram
Use MoneyGram to send money in Canada or internationally. Buy your MoneyGram in person at any post office across Canada.
Legal requirements for postal Money Orders
To buy a Money Order, you must provide the name of the sender and the name of the recipient (payee). These requirements protect your Money Order.
Pick up your MoneyGram money transfer
To collect a MoneyGram electronic money transfer, go to any post office. Receive up to $500 in cash if funds are available, or receive payment by cheque.
Mastercard Global Assistance
Call Global Assistance at any time, from anywhere in the world for Cash Passport support, to notify Mastercard of a lost or stolen card or to contest a charge.
Money on your Canada Post reloadable Visa prepaid card
Find out how to add money to your Canada Post reloadable Visa prepaid card and how to check your balance.
How to tell a real Canada Post Money Order from a fake
Find out what features you need to check to help you spot a counterfeit Canada Post Money Order.
Cash a postal Money Order
Find out how to cash your Canada Post postal Money Order and how to request a refund.
Pay bills with MoneyGram electronic money transfers
Pay your bills with a MoneyGram electronic money transfer at a post office. You don’t need a bank account to use it.
Postal Money Order Colours
Find out why postal Money Orders don’t all look the same. Most, however, are either peach (Canadian dollars) or green (U.S. dollars).
How to change the language on the mobile app
The Canada Post mobile app is available in English and French. Find out how to change the language and save your preference.
Why are my shipping tools not working?
How to use the Find a Post Office tool
Get help with our online Find a Post Office tool. Enter your postal code, address or intersection and get a list of nearby post offices and outlets.
How to use Find a Postal Code
Get postal codes for Canadian addresses using the Find a Postal Code online tool.
How to use Find a Rate
Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.
Mobile app
Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.
Return items purchased online
To return your purchase bought online from Canada Post, call us for an authorization number.
How we protect your personal information
When you enter personal data for a purchase, it is used only to complete your request and ship your order.
How secure is shopping online?
Here’s how we keep data safe when you order online at Canada Post.
How to prevent mail and identity theft
Follow these tips to prevent mail theft and protect yourself against identity fraud. Keep the mail you receive and the mail you send safe.
Security and passwords
Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.
Received Return to Sender mail that you didn’t send
Someone may have used your address to label a fraudulent mailing with a legitimate return address. There is an ongoing investigation into this matter.
How to access information at Canada Post
Find out how to make an access to information request at Canada Post, including contact details for the Access to Information Directorate.
Access to information and privacy
Find out where to get information on government Access to Information and Privacy Act requests.
Find out which browsers and plug-ins the site supports
Find out which web browsers are supported by canadapost.ca, what additional plug-ins it uses and how it uses cookies.
How to clear your browser cache and cookies
Sometimes clearing your cache and cookies helps Canada Post products work smoothly. Here’s how:
Cash Passport security
Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.
Recognizing spam, fraudulent emails and text messages
Canada Post does not send unsolicited emails or texts requesting personal information such as credit card numbers, account numbers, address and or passwords.
EU VAT FAQ | Support
The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.
Collecting sales tax: HST, GST, PST, QST
A description of what federal and provincial sales taxes apply to different Canada Post products and which ones are tax exempt.
What taxes apply to Canada Post products?
A description of what federal and provincial sales taxes apply to Canada Post products and which products are tax exempt.
Learn why postage rates increased
Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.
Fuel surcharges on Canada Post services
Find up-to-date fuel surcharge information on Canada Post services.
Quick Drop Terms and Conditions
Telus Stand With Owners Terms and Conditions
Terms and conditions for the Telus Stand with Owners contest.
Campaign Manager terms and conditions
Lightweight shipping offer Terms and Conditions
Terms and conditions for the Solutions for Small Business lightweight shipping temporarily reduced rates.
Pay Duty and Taxes | Terms and Conditions
These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.
Postal Code Targeting Terms and Conditions
Hold Mail terms and conditions
Read Hold Mail terms and conditions, including service delivery limitations and legal statements.
Credit card consent agreement
Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.
Terms and Conditions for Stored Credential
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My Mailbox beta Terms and Conditions
My Mailbox beta Terms and Conditions
Package Redirection Terms and Conditions
These Terms and Conditions govern your use of the Package Redirection service for shippers.
How to link to Canada Post from your website
To link to Canada Post from your website, use a text link that leads to the Canada Post home page.
Legal - terms of use and conditions
Read the terms of use and legal terms and conditions for the Canada Post website.
Commercial PO Box Terms and Conditions
How to rent, cancel, and use a commercial Postal Box at Canada Post.
Mail Forwarding service terms and conditions
Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.
Delivery Preference | Terms and Conditions
These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.
At-Home Pickup Pilot Terms and Conditions
P.O. Box Terms and Conditions
Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.
MyMail Terms and Conditions
Doing business with Canada Post
Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.
Supplier Account: what you need to know
Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.
FAQs about business contracts | Support
Find out about our eProcurement, purchasing, payment and invoicing policies. We answer all your frequently asked questions.
How to meet mail delivery standards in new construction
Ensure that the mailboxes you install in new subdivisions and condos meet Canada Post requirements. Download the Delivery Planning Standards manual.
Applying for a job FAQs | Support
Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.
Personnel Security
Security Screening Guide & Instructions for Canada Post contractors only.
Meet Canada Post's concept stores!
New Canada Post concept stores take customer convenience to the next level with innovative features and self-serve stations.
Frequently Asked Questions
As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.
Literature for the Blind
Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.
Awards for Indigenous Students FAQs | Support
Learn if you meet the eligibility requirements for an award and the steps to apply. Read all the frequently asked questions.
How carbon emissions are calculated
Community Foundation FAQ | Support
Find out how to apply for a Community Foundation grant. Read all the frequently asked questions.
Write a letter to Santa Claus
Write a letter to Santa and he'll write back. Get Santa's address. Find out how to email Santa.
I’m having difficulty accessing an online form or digital document
If you’re having difficulty with a document or an online form, let us know and we’ll try to provide an alternative.
Snow is preventing me from getting to my mailbox
If you can’t retrieve your mail from the mailbox due to snow buildup, you can request snow clearance through a variety of contact options.
How can I provide feedback on accessibility at Canada Post?
Canada Post welcomes feedback about accessibility. Learn about the variety of accessible feedback contact options.
I can't access my mailbox
Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.
Are service animals permitted in post offices?
Service animals are welcome in all post office locations, including postal outlets located within another retailer. Supporting documentation is not required.
I’m having difficulty using the mobile app
We are working to make sure the Canada Post mobile app is accessible to all customers. Learn about the variety of accessible feedback contact options.
Contact Canada Post online or by telephone
Find all the information you need to contact Canada Post the way you prefer.
Join Canada Post’s social media communities
Canada Post is on Facebook, Twitter, LinkedIn, YouTube and more. Learn which accounts to follow to get the information you are looking for.
How to provide employee feedback
Contact us to share your comments about your experience with one of our employees.
What is my small business discount?
Sign in to our website to find out your Savings Level, your order history for the last quarter and how close you are to reaching the next Savings Level.
Lightweight shipping help page
Find answers to your questions for the Solutions for Small Business lightweight shipping temporarily reduced rates.
Payment and invoice options for small business customers
Online tools for small businesses
Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.
Shipping and marketing services for small businesses
Find out which shipping and marketing services and tools are available to Solutions for Small Business members.
Get a business customer number
How to become a commercial customer and get access to our Online Business Centre shipping tools and discounts.
Why is my account blocked?
How can I change my address, company name or other contact information?
Online security for your business account
Find out how we keep your business account secure and what you can do as an account owner
EST Online will be replaced for Commercial Shippers, February 2022
Campaign Manager direct mail campaigns
Online profiles for commercial customers
Commercial customers, after you sign a contract, create your online profile, username and password and use our online shipping tools and services.
Open a service ticket for help with business mailings
Having trouble with business mailings? Find out how to get help from Canada Post.
How can I sign up for Manage My Accounts?
Frequently asked questions about the beta business home page
How do I contact customer service about my business mailing?
Contact customer support online, by phone, or find resolution with one of our support articles.
Use EST Online and Express Order Entry
Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.
Express Order Entry: Online shipping in Canada
Get fast and easy online shipping and mailing from our website or your intranet. For small to mid-sized businesses who ship and mail within Canada.
Connect Frequently Asked Questions
Have questions about connect? Check the FAQ for answers:
What is Manage My Accounts?
How can I check if my mailing was delivered?
Why am I not able to log in to online payment?
Can I get a better rate because my volumes have increased?
Make payments to your commercial account
Make payments to your commercial account directly from your bank, credit card, online, or by cheque.
Who placed the order for this Statement of Mailing or Manifest that I was billed for?
How can I check if you received my payment?
How do I request a copy of my invoice?
Requesting a copy of your invoice is easy. Follow these steps:
What are the costs for additional features (e.g., insurance, signature, pick up, proof of delivery)?
How is pricing calculated?
What methods of payment do you accept online?
You can shop online using your Visa, MasterCard and American Express. Commercial customers can also pay by account.
How to cancel the online order for a business mailing
How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.
How can I access my digital/electronic invoices?
You’ll get an email from Canada Post with a PDF when invoices are available. Here’s what to do with it:
How can I cancel a mailing order (Statement of Mailing)?
How to find out your business account balance
Get your account balance, transaction history and more when you sign in to Manage My Accounts. If you need more help, use this form to contact us.
How do I get a refund for spoiled meter impressions?
Find out how to get a refund for your spoiled meter impressions. Find out where to return the meter impressions, and the fee involved.
Why are all my parcels billed at 7 kg?
Why is the weight different on my bill from what I entered in the order?
Are your weights and dimensions in metric or imperial units?
Can I receive my invoices electronically via email?
What address should I send payment to?
Request a Shipment Refund
Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.
Why did I receive a past due notice?
What are the additional charges on my invoice?
How can I get a commercial invoice for my P.O. Box?
Can you increase my credit limit?
How do I pay my invoice by Credit Card?
There are several ways commercial customers can pay by Credit Card. Pick the one best for you:
Cancel a shipping label or manifest
Here’s how to cancel a shipping label or manifest online with Canada Post.
How can I cancel a pick up?
Parcel pickup API integration tips for e-commerce
Add pickup web services to your e-commerce solution. Easily request a pickup at your business. Ideal for Ship From Store applications.
How can I get a refund for a pick up I cancelled?
How can I schedule a pick up?
Package Redirection FAQs
Get information on Package Redirection online. Find out about redirection costs and package eligibility.
Deliver to Post Office: E-commerce delivery solution
Deliver to Post Office: How to display locations
Deliver to Post Office: Create shipping label using web services
Deliver to Post Office: Implementing on your site
Deliver to Post Office: Create shipping label in EST 2.0
Deliver to Post Office: Create shipping label system provider
Definitions and terms for Intelligence 360
Definitions of the terms that appear in Intelligence 360 reports and pages.
Who controls what people see in Intelligence 360?
An Intelligence 360 user administrator controls access and sets user roles in your company.
Why are the volumes different in Intelligence 360 Shipping profile and Delivery performance reports?
A Shipping profile report defines volume as the number of items billed within the stop the clock time. A Delivery performance report checks for an electronic manifest scan AND a delivered or a attempted delivery scan.
How do I find tracking numbers for late items in Intelligence 360?
In the Intelligence 360 Tracking summary report, compare delivery standard dates to the delivery or stop the clock date. Items delivered after the delivery standard date are late.
Can a report combine information in the Shipping profile and Delivery performance reports?
Intelligence 360 Shipping profile and Delivery performance reports cannot be merged
Administration for Intelligence 360
Set permissions for employees can see and do in Intelligence 360.
How many reports can I create in Intelligence 360?
There is no limit to the number of Intelligence 360 reports you can create
In the Shipping profile: by destination report, can I see postal code details? Intelligence 360
The Intelligence 360 Shipping profile: by destination report shows the origin to the destination city but not postal code details.
If I forgot to include a customer number in Intelligence 360, how can I now do so?
To add a customer number to Intelligence 360, call your sales representative.
Tracking outbound items with Intelligence 360
Get detailed status information on outgoing parcel items.
Can I build a custom report in Intelligence 360?
Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.
Tracking summary report
Instructions on how to create a tracking summary report in Intelligence 360
What can I do if I received a welcome email but can't access Intelligence 360?
If you can’t access Intelligence 360 and are a user administrator, contact your Canada Post sales’ representative
How often is Intelligence 360 data updated?
Information in Intelligence 360 is updated every 15 minutes.
What types of service tickets are reported in Intelligence 360?
The Intelligence 360 Service ticket report shows the service tickets for items that are late, lost or damaged that you created with Canada Post
When does Intelligence 360 begin collecting information?
Intelligence 360 starts collecting your information on the day you are set up within the tool. You can access information as far back as 2 years
Can I track items in Intelligence 360 that have not been received by Canada Post?
You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.
How far back can I access Intelligence 360 data?
Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.
Tracking inbound returns with Intelligence 360
Get detailed status information on inbound returns
Why is the Intelligence 360 destination location sometimes listed as Unknown?
If an item is redirected, privacy policies require that the destination address be shown as Unknown in Intelligence 360.
Customer number shipping profile report
Instructions on how to create a report of shipping profile by customer number
Customer number performance summary
Instructions on how to create a shipping performance summary by customer number.
How is delivery performance calculated in Intelligence 360?
The Intelligence 360 Performance summary reports use 3 steps to calculate delivery performance numbers.
Weight category. Create a Shipping profile report
Instructions on how to create a report of shipping profile by weight category
Can I see item level detail in Intelligence 360 Shipping Profile and Performance summary reports?
Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.
How to track and filter exceptions in Intelligence 360
Track and filter exceptions to find out why a shipment has not yet been delivered or returned
How is average weight defined in Intelligence 360?
The average weight of all items billed within a timeframe is either the declared weight or the volumetric equivalent.
How long are reports saved in Intelligence 360?
The reports you create are saved in My reports section for 30 days. To access a report past 30 days, save it to a folder outside of Intelligence 360.
Which Intelligence 360 reports hold item level information?
The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.
Intelligence 360 performance summary by delivery standard report
Learn step-by-step how to generate a performance summary by delivery standard report in Intelligence 360.
Destination shipping profile report
Instructions on how to create a shipping report of parcel volume and cost by destination in Intelligence 360.
How to create reports in Intelligence 360
Follow these instructions to create a report with shipping variables in Intelligence 360.
Destination performance summary
Instructions on how to create a shipping performance summary by destination.
Do items in the Intelligence 360 Outbound view show in multiple stages or categories?
In the Intelligence 360 Outbound view, items only appear in one category or delivery stage.
Can I download all item level information in Intelligence 360 Outbound, Inbound and Exception tabs?
You can only download the item level information within the Intelligence 360 Outbound, Inbound and Exception tabs that you see on your screen.
Is Intelligence 360 data available through an API?
Intelligence 360 is not available through an Application Program Interface
Overview of Intelligence 360
Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.
How to create a service ticket in Intelligence 360
Follow these instructions to create a service ticket in Intelligence 360.
Notifications in Intelligence 360
Use notifications to stay on top of the status of your most important shipments.
How many Intelligence 360 reports can I store?
You can store 50 reports in the My reports section of Intelligence 360.
Shipping medical cannabis
Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.
Cannabis promotion
Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.
How to package cannabis for shipping
Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.
Manage Returns guide
Read this article for in-depth info on managing returns.
Web Service Requirements for Return Authorization Numbers - REST
Learn how to set up return authorization web service via REST-style architecture.
Manage Returns Frequently Asked Questions
Check out the FAQs page for help using the tool.
Web Service Requirements for Return Authorization Numbers - SOAP
Learn how to set up return authorization web service via SOAP protocol.
How to store your EST 2.0 address books locally
Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.
Technical tips for getting started with EST 2.0
Find out about security, proxy servers and importing and exporting data into EST 2.0 shipping software.
Print EST 2.0 labels when offline with local mode
Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.
EST 2.0 shipping software – help installing updates
Having trouble installing updates to EST 2.0 shipping software? Follow these troubleshooting tips.
How to prepare a large mailing
Find all the resources you need to confidently prepare large mailings for Canada Post.
How to prepare magazine or newsletter mailings
Find out where to get information to prepare a Publications Mail™ newsletter or magazine mailing.
Tips for bundling Publications Mail
You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.
See if your mailing qualifies as Publications Mail
Find out if your newsletter, magazine or other mailing qualifies for the discounted postage rates of Publications Mail.
Getting started with Business Reply Mail
Learn how to set up your Business Reply Mail account, create artwork and test mail pieces to ensure the best postage rates.
What does BRM mean?
How can I cancel my Business Reply Mail?
Neighbourhood Mail delivery standards
Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.