Postal Services Information

    Comprehensive information about the products and services we offer to both personal and business customers. 

    Access Postal Services Information

    Contact us

    Customers may experience delays as we continue to put safety first. Please track your item. Our call centre has no further information.

    Online
    Social
    Phone
    Mail
    Online

    What area do you need help with?

    Social
    @canadaposthelps

    Available Monday to Friday, 9 a.m. – 5 p.m. ET

    Need help? @canadaposthelps

    Need help? @canadaposthelps

    Canada Post

    Available Monday to Friday, 9 a.m. – 5 p.m. ET

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    Phone
    Personal
    General inquiries

    Help with:

    • Delivery status of a trackable item
    • Community mailboxes
    • Postage rates
    • Sending and receiving mail
    • Email marketing: inquiries and unsubscribing
    Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-866-607-6301

    Outside of Canada:
    416-979-3033

    Help with:

    • Delivery status of a trackable item
    • Community mailboxes
    • Postage rates
    • Sending and receiving mail
    • Email marketing: inquiries and unsubscribing
    Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday, 9 a.m. – 9 p.m. ET
    Sunday, 9 a.m. – 9 p.m. ET
    1-866-607-6301

    Outside of Canada:
    416-979-3033
    Canada Post online shopping
    Shopping on Canadapost.ca Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-877-632-6347
    Shopping on Canadapost.ca
    Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-877-632-6347
    Money order verification
    Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-800-563-0444
    Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-800-563-0444
    Philatelic inquiries
    Monday to Friday, 8 a.m. – 8 p.m. ET
    1-800-565-4362
    Monday to Friday, 8 a.m. – 8 p.m. ET
    1-800-565-4362
    Postal code information
    $1.25 per call (maximum of 3 postal codes) Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-900-565-2633
    $1.25 per call (maximum of 3 postal codes)
    Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-900-565-2633
    Technical support desk
    Technical support for epost, epost Connect, FlexDelivery™ and usernames and passwords. Support available 24 hours a day, every day
    1-877-376-1212
    Technical support for epost, epost Connect, FlexDelivery™ and usernames and passwords.
    Support available 24 hours a day, every day
    1-877-376-1212
    Telecommunication devices for the deaf
    Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-800-267-2797
    Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday, 9 a.m. – 9 p.m. ET
    1-800-267-2797
    Business
    Solutions for Small Business™
    Have your card number ready when you call Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-877-262-5762
    Have your card number ready when you call
    Monday to Friday, 7 a.m. – 11 p.m. ET
    Saturday and Sunday, 9 a.m. – 9 p.m. ET
    1-877-262-5762
    Volume-based commercial customers
    Have your customer number ready when you call Monday to Friday, 8 a.m. – 8 p.m. ET
    1-866-757-5480
    Have your customer number ready when you call
    Monday to Friday, 8 a.m. – 8 p.m. ET
    1-866-757-5480
    Commercial Billing and Payment Support
    Questions about your account or invoice? Please have your customer number ready when you call. Monday to Friday from 8 a.m. to 8 p.m. ET
    1-800-267-7651
    Commercial Billing and Payment Support
    Questions about your account or invoice? Please have your customer number ready when you call.
    Monday to Friday from 8 a.m. to 8 p.m. ET
    1-800-267-7651
    Technical support desk
    Technical support for our electronic mailing and shipping tools (EST), epost Connect, online business centre, and usernames and passwords. Support available 24 hours a day, every day
    1-877-376-1212
    Technical support for our electronic mailing and shipping tools (EST), epost Connect, online business centre, and usernames and passwords.
    Support available 24 hours a day, every day
    1-877-376-1212
    Mail
    Reach us by mail

    CANADA POST CUSTOMER SERVICE
    PO BOX 90022
    2701 RIVERSIDE DRIVE
    OTTAWA ON K1V 1J8

    Postal security

    Protection of the Mail, information, personnel and assets of Canada Post is our top priority.

    Ombudsman

    Contact Canada Post customer service before appealing to the ombudsman. You will need to provide the ombudsman a service ticket number referencing your complaint.