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Postal Services Information
Comprehensive information about the products and services we offer to both personal and business customers.
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Locations and Hours
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Find a Postal Code
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Postage Rates - Letter Rates
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Postage Rates - Parcel Rates
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Not Delivered/Received
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Delivered Damaged
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Delivered Late (Refund)
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Returned to Sender
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Delivery attempt made / Verifying address
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Not Delivered/Received
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Delivered Damaged
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Delivered Late (Refund)
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Returned to Sender
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Customs
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Returned to Sender
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Not Delivered/Received
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Delivered Damaged
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Delivered late (Refund)
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Returned to Sender
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Snow clearance
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Delivery attempt made / Verifying address
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Not Delivered/Received
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Delivered Damaged
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Delivered late (Refund)
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Returned to Sender
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Customs
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Returned to Sender
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Broken Key or Lock
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Frozen Lock
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Lost or Stolen Keys
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Moving - Need New Keys
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I haven't received some forwarded mail
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Delivery to my original address hasn't resumed
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I received someone else's mail with my forwarded mail
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I haven't received any forwarded mail
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Letter not Delivered
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Letter Delivered damaged
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Letter delivered to wrong address
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No mail delivered some days / Arrives different times
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Request to Stop Receiving Admail
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Holiday mailing dates
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Unaddressed Direct Mail
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Addressed Direct Mail
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Postal Code Targeting Mail
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Business Letters
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Magazines, Newspapers and Newsletters
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Parcel
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Unaddresssed Direct Mail
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Addressed Direct Mail
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Business Letters
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Magazines, Newspapers and Newsletters
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Unaddresssed Direct Mail
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Addressed Direct Mail
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Postal Code Targeting Mail
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Business Letters
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Magazines, Newspapers and Newsletters
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Parcel
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Unaddresssed Direct Mail
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Addressed Direct Mail
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Business Letters
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Magazines, Newspapers and Newsletters
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Parcel
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Contact Commercial Services
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Account Balance
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Shipping Tools
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Find a Postal Code
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- Social
@canadaposthelps
Available Monday to Friday, 9 a.m. – 5 p.m. ET
Need help? @canadaposthelps
Need help? @canadaposthelps
Canada Post
Available Monday to Friday, 9 a.m. – 5 p.m. ET
Share your experiences. Ask a question. Find out about promotions and new products.
- Phone
- Personal
- General inquiries
Help with:
- Delivery status of a trackable item
- Community mailboxes
- Postage rates
- Sending and receiving mail
- Email marketing: inquiries and unsubscribing
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET1-866-607-6301
Outside of Canada:
416-979-3033Help with:
- Delivery status of a trackable item
- Community mailboxes
- Postage rates
- Sending and receiving mail
- Email marketing: inquiries and unsubscribing
Saturday, 9 a.m. – 9 p.m. ET
Sunday, 9 a.m. – 9 p.m. ET
1-866-607-6301
Outside of Canada:
416-979-3033
- Canada Post online shopping
Shopping on Canadapost.ca Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET1-877-632-6347
Shopping on Canadapost.ca
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-632-6347
- Money order verification
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET1-800-563-0444
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444
- Philatelic inquiries
Monday to Friday, 8 a.m. – 8 p.m. ET 1-800-565-4362
Monday to Friday, 8 a.m. – 8 p.m. ET
1-800-565-4362
- Technical support desk
Technical support for Connect, FlexDelivery™ and usernames and passwords. Support available 24 hours a day, every day 1-877-376-1212
Technical support for Connect, FlexDelivery™ and usernames and passwords.
Support available 24 hours a day, every day
1-877-376-1212
- Telecommunication devices for the deaf
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET1-800-267-2797
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday, 9 a.m. – 9 p.m. ET
1-800-267-2797
- General inquiries
- Business
- Solutions for Small Business™
Have your card number ready when you call Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET1-877-262-5762
Have your card number ready when you call
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762
- Volume-based commercial customers
Have your customer number ready when you call Monday to Friday, 8 a.m. – 8 p.m. ET 1-866-757-5480
Have your customer number ready when you call
Monday to Friday, 8 a.m. – 8 p.m. ET
1-866-757-5480
- Commercial Billing and Payment Support
Questions about your account or invoice? Please have your customer number ready when you call. Monday to Friday from 8 a.m. to 8 p.m. ET 1-800-267-7651
Commercial Billing and Payment Support
Questions about your account or invoice? Please have your customer number ready when you call.
Monday to Friday from 8 a.m. to 8 p.m. ET
1-800-267-7651
- Technical support desk
Technical support for our electronic mailing and shipping tools (EST), Connect, online business centre, and usernames and passwords. Support available 24 hours a day, every day 1-877-376-1212
Technical support for our electronic mailing and shipping tools (EST), Connect, online business centre, and usernames and passwords.
Support available 24 hours a day, every day
1-877-376-1212
- Solutions for Small Business™
- Personal
- Mail
Reach us by mail
CANADA POST CUSTOMER SERVICE
PO BOX 90022
2701 RIVERSIDE DRIVE
OTTAWA ON K1V 1J8
Postal security
Protection of the Mail, information, personnel and assets of Canada Post is our top priority.
Ombudsman
Contact Canada Post customer service before appealing to the ombudsman. You will need to provide the ombudsman a service ticket number referencing your complaint.
